Provision record
Synthesia · Synthesia Privacy Policy · View original document ↗

Biometric Data Collection and Processing

High severity High confidence Explicit document language Unique · 0 of 352 platforms
Stay ahead of the changes
Track Synthesia and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

The policy discloses that creating an avatar on Synthesia requires processing biometric data including facial geometry and voiceprints, classified as special category data under GDPR and as biometric identifiers under the Illinois Biometric Information Privacy Act. Processing occurs for avatar generation, identity verification, fraud prevention, and AI model fine-tuning.

This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that avatar creation constitutes biometric data processing subject to heightened legal obligations under GDPR Article 9 and the Illinois Biometric Information Privacy Act, requiring explicit consent as a derogation and compliance with jurisdiction-specific retention, disclosure, and prohibition-on-sale requirements. Enterprise customers deploying Synthesia for employee avatar creation should assess their own obligations as data controllers under these frameworks.

Consumer impact (what this means for users)

Under this provision, users who proceed with avatar creation consent to processing of their facial geometry and voiceprint data, which the policy classifies as biometric data under applicable law. The agreement states that users who decline consent will not have biometric data extracted or processed, but will also be unable to generate an avatar using the automated process, though a manual Studio Avatar option is described as an alternative.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Email support@synthesia.io to request erasure of your biometric data. The policy states biometric data is permanently destroyed after relevant processing is completed or when instructed by the customer.

Cross-platform context

See how other platforms handle Biometric Data Collection and Processing and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
Avatar submissions and Biometric Data Sample and Verification Recording by their very nature include unique information relating to the physical characteristics of a natural person, such as facial images and voice data. Avatar creation features require processing of the facial geometry and/or voiceprint from each of the Sample and Verification Recording. Certain steps in creating an Avatar involve the processing of data considered "biometric data", "biometric information", "biometric identifier", "sensitive personal data", or "special category of personal data" under applicable data protection laws in certain jurisdictions (including but not limited to the Illinois Biometric Privacy Act and GDPR). We will refer to this information throughout this Privacy Policy as "Biometric Data" for consistency.

Excerpt from Synthesia's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Synthesia Privacy Policy
Entity
Synthesia
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-015743
Document ID
CA-D-00470
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c48a575e2d96eda30f9d795d55b7e461edba6b3a934c98d2b8aa22e3fc6ec27f
Analysis generated
July 9, 2026 08:42 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Synthesia
Document: Synthesia Privacy Policy
Record ID: CA-P-015743
Captured: 2026-07-09 08:42:29 UTC
SHA-256: c48a575e2d96eda3…
URL: https://conductatlas.com/platform/synthesia/synthesia-privacy-policy/provision/CA-P-015743/biometric-data-collection-and-processing/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Synthesia's Biometric Data Collection and Processing clause do?

This provision establishes that avatar creation constitutes biometric data processing subject to heightened legal obligations under GDPR Article 9 and the Illinois Biometric Information Privacy Act, requiring explicit consent as a derogation and compliance with jurisdiction-specific retention, disclosure, and prohibition-on-sale requirements. Enterprise customers deploying Synthesia for employee avatar creation should assess their own obligations as data controllers under these frameworks.

How does this clause affect you?

Under this provision, users who proceed with avatar creation consent to processing of their facial geometry and voiceprint data, which the policy classifies as biometric data under applicable law. The agreement states that users who decline consent will not have biometric data extracted or processed, but will also be unable to generate an avatar using the automated process, though a …

Is ConductAtlas affiliated with Synthesia?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Synthesia.