This analysis describes what Square's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who cancel mid-period lose any prepaid subscription fees with no right to a prorated refund or credit, creating a financial disincentive to cancel.
The updated terms modify how arbitration disputes are resolved when 25 or more similar claims are brought against Square. Previously, Square's terms referenced 'Bellwether Arbitration procedures' under which test cases would be selected and remaining demands could proceed individually under standard rules if settlement failed. The updated framework establishes a mandatory mediation phase after initial arbitrations resolve, and requires remaining claims to proceed in batches of up to 100 rather than individually, with one arbitrator and consolidated fees per batch. This may reduce the procedural flexibility for claimants pursuing claims outside the initial test-case group, though the batch structure may reduce overall administrative costs. The terms now explicitly state that NAM shall administer batches concurrently and that parties will engage in a 'single global mediation' before batch proceedings commence.
View change record →Users who cancel a Subscription Service are not entitled to receive a refund or credit for any Subscription Fee already due or paid.
How other platforms handle this
It is not possible to get a "partial refund" or credit if a user wishes to cancel their recurring subscription early – it will remain valid until the end of its purchased duration.
If you request and obtain a refund, your subscription to the Services will be terminated as soon as the refund is initiated.
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
Monitoring
Square has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"If you cancel a Subscription Service...you will not be entitled to a refund or credit for any Subscription Fee already due or paid.— Excerpt from Square's Square Terms of Service
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
Users who cancel mid-period lose any prepaid subscription fees with no right to a prorated refund or credit, creating a financial disincentive to cancel.
Users who cancel a Subscription Service are not entitled to receive a refund or credit for any Subscription Fee already due or paid.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Square.