This analysis describes what Square's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This exclusion covers virtually every recognized category of damages, including direct damages, meaning users may be unable to recover compensation for most harms caused by Square.
The updated terms modify how arbitration disputes are resolved when 25 or more similar claims are brought against Square. Previously, Square's terms referenced 'Bellwether Arbitration procedures' under which test cases would be selected and remaining demands could proceed individually under standard rules if settlement failed. The updated framework establishes a mandatory mediation phase after initial arbitrations resolve, and requires remaining claims to proceed in batches of up to 100 rather than individually, with one arbitrator and consolidated fees per batch. This may reduce the procedural flexibility for claimants pursuing claims outside the initial test-case group, though the batch structure may reduce overall administrative costs. The terms now explicitly state that NAM shall administer batches concurrently and that parties will engage in a 'single global mediation' before batch proceedings commence.
View change record →Users are barred from recovering direct, indirect, punitive, incidental, special, consequential, or exemplary damages from Square, including damages for loss of profits, goodwill, use, or data.
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"IN NO EVENT WILL SQUARE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA...— Excerpt from Square's Square Terms of Service
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This exclusion covers virtually every recognized category of damages, including direct damages, meaning users may be unable to recover compensation for most harms caused by Square.
Users are barred from recovering direct, indirect, punitive, incidental, special, consequential, or exemplary damages from Square, including damages for loss of profits, goodwill, use, or data.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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