This analysis describes what Square's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who cancel mid-period lose any prepaid subscription fees with no right to a prorated refund or credit, creating a financial disincentive to cancel.
The updated terms modify how arbitration disputes are resolved when 25 or more similar claims are brought against Square. Previously, Square's terms referenced 'Bellwether Arbitration procedures' under which test cases would be selected and remaining demands could proceed individually under standard rules if settlement failed. The updated framework establishes a mandatory mediation phase after initial arbitrations resolve, and requires remaining claims to proceed in batches of up to 100 rather than individually, with one arbitrator and consolidated fees per batch. This may reduce the procedural flexibility for claimants pursuing claims outside the initial test-case group, though the batch structure may reduce overall administrative costs. The terms now explicitly state that NAM shall administer batches concurrently and that parties will engage in a 'single global mediation' before batch proceedings commence.
View change record →Users who cancel a Subscription Service are not entitled to receive a refund or credit for any Subscription Fee already due or paid.
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If you request and obtain a refund, your subscription to the Services will be terminated as soon as the refund is initiated.
If we exercise this right and you purchased the subscription via our website, we will refund you, on a pro rata basis, the fees you paid for the remaining portion of your Subscription after termination.
You may cancel your Subscription at any time. Your cancellation will take effect at the end of the current Subscription Term.
"If you cancel a Subscription Service...you will not be entitled to a refund or credit for any Subscription Fee already due or paid.Excerpt from Square's Terms of Service
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Users who cancel mid-period lose any prepaid subscription fees with no right to a prorated refund or credit, creating a financial disincentive to cancel.
Users who cancel a Subscription Service are not entitled to receive a refund or credit for any Subscription Fee already due or paid.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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