This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes the operational framework for data sharing and identifies the categories of recipients (hosting providers, analytics companies, marketing platforms, business partners) who access user personal data. It also specifies contractual obligations that Smartsheet imposes on recipients regarding data use scope and instructional compliance.
The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.
View change record →Users' personal data is shared with multiple categories of third parties as part of service delivery and business operations. The terms authorize this sharing practice and reference a separate sub-processor list that identifies specific third parties, requiring users to consult that list for details on which entities receive their data.
How other platforms handle this
We use third-party services to help us understand how users interact with our services. These may include analytics providers, advertising networks, and marketing platforms. These third parties may collect information about your online activities over time and across different websites.
We may record any telephone calls between you and our agents or other representatives for training and quality assurance purposes.
When you use the Platform, we collect internet usage information about you, such as information about your browsing behavior, search history on the Platform, and information about your interactions with the Platform and our advertisements, including advertisement impressions and whether you clicked ...
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"We share personal data with third parties to help us operate our business and deliver services. These third parties include service providers (such as hosting providers, analytics companies, and marketing platforms), business partners, and other third parties as described in this Privacy Notice and our sub-processor list. We require these third parties to use personal data only as necessary to perform the services they provide to us and in accordance with our instructions.— Excerpt from Smartsheet's Smartsheet Privacy Policy
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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The clause establishes the operational framework for data sharing and identifies the categories of recipients (hosting providers, analytics companies, marketing platforms, business partners) who access user personal data. It also specifies contractual obligations that Smartsheet imposes on recipients regarding data use scope and instructional compliance.
Users' personal data is shared with multiple categories of third parties as part of service delivery and business operations. The terms authorize this sharing practice and reference a separate sub-processor list that identifies specific third parties, requiring users to consult that list for details on which entities receive their data.
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