Slack · Slack Terms of Service · View original document ↗

Limitation of Liability

High severity Common · 228 of 325 platforms
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This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause operates to limit Slack's financial exposure in dispute resolution by restricting recoverable damages to a defined monetary ceiling and categorically excluding entire classes of damages from compensation, thereby establishing the outer bounds of remedies available under the service agreement.

Consumer impact (what this means for users)

Users operating under this agreement can recover damages only up to amounts paid in the preceding 12 months, and cannot recover for lost profits, revenues, or consequential damages even if Slack was advised such damages were possible. This establishes the maximum financial remedy available through dispute resolution.

How other platforms handle this

Cohere Medium

In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...

DeepSeek Medium

IN NO EVENT WILL DEEPSEEK OR ITS AFFILIATES BE LIABLE UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, PRODUCTS LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF DEEPSEEK OR ITS AFFILIATES HAVE ...

Perplexity AI Medium

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PERPLEXITY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS O...

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▸ View Original Clause Language DOCUMENT RECORD
"
IN NO EVENT WILL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS, REVENUES, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— Excerpt from Slack's Slack Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Slack Terms of Service
Entity
Slack
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
May 10, 2026
Record ID
CA-P-001005
Document ID
CA-D-00191
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
967b1612d6d7230c93161d4185eac551b3dd9e7e81636161b14a850051644994
Analysis generated
April 27, 2026 14:04 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Slack
Document: Slack Terms of Service
Record ID: CA-P-001005
Captured: 2026-04-27 14:04:01 UTC
SHA-256: 967b1612d6d7230c…
URL: https://conductatlas.com/platform/slack/slack-terms-of-service/limitation-of-liability/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Slack's Limitation of Liability clause do?

The clause operates to limit Slack's financial exposure in dispute resolution by restricting recoverable damages to a defined monetary ceiling and categorically excluding entire classes of damages from compensation, thereby establishing the outer bounds of remedies available under the service agreement.

How does this clause affect you?

Users operating under this agreement can recover damages only up to amounts paid in the preceding 12 months, and cannot recover for lost profits, revenues, or consequential damages even if Slack was advised such damages were possible. This establishes the maximum financial remedy available through dispute resolution.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.