Your organization is legally responsible for everything that happens on its Slack account, including what individual employees or contractors do, even if the organization did not authorize it.
This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision allocates accountability for account conduct to the customer entity rather than distributing it among individual users. It creates a unified point of responsibility for enforcing compliance with the service terms across all parties accessing the customer's account.
Customer organizations carry unlimited contractual responsibility for all user actions in their Slack environment, including those of contractors and third parties; this places the burden of user governance, access control, and acceptable use enforcement entirely on the organization.
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Your use of the Llama Materials must comply with applicable laws and regulations (including trade compliance laws and regulations) and adhere to the Acceptable Use Policy for the Llama 3 models (currently available at https://llama.meta.com/llama3/use-policy), which is hereby incorporated by referen...
Customer shall not, and shall ensure that Authorized Users do not, use the Service in any manner that: (a) violates applicable laws or regulations; (b) infringes the intellectual property rights of any third party; (c) transmits harmful, offensive, or illegal content; or (d) attempts to reverse engi...
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium; (ii) using any automated system, including without limitation 'robots,' 'spiders,' 'offline readers,' etc., to access the Service; (iii) transmitting...
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"Customer is responsible for all activities that occur under Customer's account, regardless of whether the activities are authorized by Customer or undertaken by Customer, its employees, or a third party (including contractors, agents, or End Users). Customer will ensure that all Authorized Users comply with Customer's obligations under this Agreement.— Excerpt from Slack's Slack Terms of Service
REGULATORY LANDSCAPE: Customer responsibility for authorized user conduct is standard in commercial SaaS agreements and enforceable under contract law. However, this provision interacts with data protection law in important ways: under GDPR, the customer (as data controller) bears responsibility for ensuring that all data processing within its Slack environment complies with applicable law, consistent with this contractual allocation of responsibility. Regulatory liability for data protection failures does not flow through Slack's MSA — it applies directly to the organization under applicable law. GOVERNANCE EXPOSURE: Medium. The extension of organizational responsibility to third-party contractors and agents creates exposure for organizations that grant Slack access to external parties without adequate contractual controls. Organizations with large contractor populations or external collaborators via Slack Connect should assess their governance frameworks. JURISDICTION FLAGS: EU/EEA organizations must ensure that their responsibility for authorized user conduct is reflected in adequate data processing controls, employee training, and contractor data processing agreements, as GDPR holds the controller directly liable for compliance failures regardless of contractual allocation to the customer in the MSA. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should ensure that contractor agreements and third-party access policies clearly address Slack usage, acceptable use obligations, and liability allocation for contractor-caused incidents. This is a standard supply chain due diligence consideration for organizations using Slack Connect or third-party integrations. COMPLIANCE CONSIDERATIONS: Legal and compliance teams should audit Slack access provisioning processes, particularly for contractors and external collaborators, and ensure acceptable use policies are current, acknowledged, and enforceable. Access review and offboarding procedures for Slack accounts are a priority compliance area given this provision.
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This provision allocates accountability for account conduct to the customer entity rather than distributing it among individual users. It creates a unified point of responsibility for enforcing compliance with the service terms across all parties accessing the customer's account.
Customer organizations carry unlimited contractual responsibility for all user actions in their Slack environment, including those of contractors and third parties; this places the burden of user governance, access control, and acceptable use enforcement entirely on the organization.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.