Amazon · AWS Acceptable Use Policy

Customer Responsibility for End-User Conduct

High severity
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What it is

If you give other people access to your AWS account, or build products on AWS that your customers use, you are legally responsible for making sure all of them follow AWS's rules — even if you didn't know about their violations.

Consumer impact (what this means for users)

This clause means that AWS customers operating platforms or services on AWS infrastructure bear full responsibility for their downstream users' compliance with the AUP, exposing them to account termination triggered by third-party conduct they may not be able to fully control or monitor.

How other platforms handle this

Microsoft Medium

AI systems should perform reliably and safely. AI must be tested rigorously before deployment and continued to be monitored after. Systems should behave as intended, be resilient to manipulation, and fail gracefully. When AI systems are used in safety-critical scenarios, special care must be taken.

Microsoft Medium

AI systems should treat all people fairly and avoid affecting similarly situated groups of people in different ways. For example, when AI systems are used in consequential scenarios like medical triage, loan applications, or hiring, they should make recommendations that are consistent for all people...

Noom Medium

We are not a licensed medical service provider, and any information provided by us should not be interpreted as medical advice or construed to form a physician-patient relationship. Be sure to talk to your doctor before starting Noom or any health or wellness service, and don't use Noom if you're ha...

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Why it matters (compliance & risk perspective)

Businesses that host multi-tenant applications, SaaS platforms, or resell AWS services can have their own accounts suspended because of what their customers or users do, creating significant vicarious liability and operational risk.

View original clause language
You are responsible for ensuring that your use of the Services complies with this Policy, including the activities of anyone using the Services through your account.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: This provision creates vicarious and contributory liability exposure under computer fraud statutes (18 U.S.C. § 1030), CAN-SPAM (15 U.S.C. § 7701), and potentially COPPA (16 C.F.R. Part 312, FTC enforcement) if end-users include minors and prohibited content is involved. Under GDPR, AWS customers acting as data controllers are already responsible for processors and sub-processors, but this AUP clause extends accountability to all forms of platform misuse beyond data processing. The EU DSA (Regulation 2022/2065) imposes due diligence obligations on online platform operators with respect to illegal content uploaded by users, reinforcing this cascading responsibility model. (2)

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Applicable agencies

  • FTC
    The FTC enforces CAN-SPAM, COPPA, and unfair/deceptive practices standards — all of which can be implicated by customer end-user conduct on AWS-hosted platforms for which the account holder bears responsibility under this provision.
    File a complaint →

Provision details

Document information
Document
AWS Acceptable Use Policy
Entity
Amazon
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 9, 2026
Record ID
CA-P-002547
Document ID
CA-D-00028
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c61af89c19589f506fd3fc8bbb8010407f0052d2e845554c876b99cc2495d2ce
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Amazon | Document: AWS Acceptable Use Policy | Record: CA-P-002547
Captured: 2026-03-06 20:03:12 UTC | SHA-256: c61af89c19589f50…
URL: https://conductatlas.com/platform/amazon/aws-acceptable-use-policy/customer-responsibility-for-end-user-conduct/
Accessed: April 28, 2026
Classification
Severity
High
Categories

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