Amazon · AWS Acceptable Use Policy · View original document ↗

Customer Responsibility for End User Conduct

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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Document Record

What it is

AWS holds account holders responsible for AUP compliance not only for their own use, but also for all end users and anyone else using AWS services through their account.

This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause creates upstream liability for AWS customers whose platforms, applications, or resold services allow end users to use AWS infrastructure, meaning a violation by an end user may trigger enforcement action against the primary account holder.

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 9, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 912 other provisions on other platforms.

Consumer impact (what this means for users)

Organizations that build platforms, applications, or services on top of AWS and allow end users to access or use AWS infrastructure are responsible under the AUP for those users' compliance, which may require implementing their own acceptable use policies and monitoring mechanisms.

How other platforms handle this

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You are solely responsible for your use of the Service and for all Inputs you make available to Pika, whether by uploading them through the Service or otherwise making them accessible to others. You are also solely responsible for any Outputs generated via the Service. You assume all risk associated...

AI21 Labs Medium

You agree to indemnify, defend, and hold harmless AI21 and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or rela...

Scale AI Medium

You agree to defend, indemnify, and hold harmless Scale, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awa...

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▸ View Original Clause Language DOCUMENT RECORD
"
This policy applies to you and anyone using the Services on your behalf, including your end users. You are responsible for ensuring that your use of the Services, and the use of the Services by others on your behalf, complies with this Policy.

— Excerpt from Amazon's AWS Acceptable Use Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: This upstream liability structure engages platform liability frameworks including Section 230 of the Communications Decency Act (which provides certain immunities for third-party content but does not eliminate contractual obligations), the EU Digital Services Act (which imposes specific obligations on intermediaries for illegal content), and general agency and vicarious liability principles under applicable law. (2) GOVERNANCE EXPOSURE: High for platform and SaaS providers built on AWS. Organizations that allow third parties to use AWS resources through their accounts must implement adequate controls to prevent AUP violations by those third parties, or face enforcement action directed at their AWS account. (3) JURISDICTION FLAGS: EU platform providers are subject to the Digital Services Act's obligations regarding illegal content and user conduct, which interact with this AUP provision. Providers serving minors should assess COPPA (US) and equivalent laws regarding liability for minor users' conduct. California-based providers should assess CCPA and California Consumer Privacy Act obligations regarding data collected through their platforms. (4) CONTRACT AND VENDOR IMPLICATIONS: SaaS and platform providers using AWS as their cloud infrastructure should include equivalent acceptable use obligations in their own end-user agreements, establishing a contractual chain of compliance. This is a standard vendor risk management consideration for cloud-based platforms. (5) COMPLIANCE CONSIDERATIONS: Platform operators should implement end-user acceptable use policies that mirror or exceed AWS AUP requirements. Monitoring and enforcement mechanisms for end-user conduct should be documented. Organizations should assess whether their incident response procedures address scenarios where an end-user AUP violation triggers AWS enforcement action against the primary account.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over unfair or deceptive practices by platform operators, which may be relevant where platforms fail to adequately disclose or enforce acceptable use requirements for end users
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
AWS Acceptable Use Policy
Entity
Amazon
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
May 12, 2026
Record ID
CA-P-002547
Document ID
CA-D-00028
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
35a0e34b7136e83dd0dca01e14dd192b01d7012211f2617232fe3d1a27218091
Analysis generated
April 27, 2026 10:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Amazon
Document: AWS Acceptable Use Policy
Record ID: CA-P-002547
Captured: 2026-04-27 10:50:37 UTC
SHA-256: 35a0e34b7136e83d…
URL: https://conductatlas.com/platform/amazon/aws-acceptable-use-policy/customer-responsibility-for-end-user-conduct/
Accessed: June 17, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Amazon's Customer Responsibility for End User Conduct clause do?

This clause creates upstream liability for AWS customers whose platforms, applications, or resold services allow end users to use AWS infrastructure, meaning a violation by an end user may trigger enforcement action against the primary account holder.

How does this clause affect you?

Organizations that build platforms, applications, or services on top of AWS and allow end users to access or use AWS infrastructure are responsible under the AUP for those users' compliance, which may require implementing their own acceptable use policies and monitoring mechanisms.

Is ConductAtlas affiliated with Amazon?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Amazon.