This analysis describes what Shopify's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
A blanket no-refund policy means merchants have no contractual basis to recover any fees paid to Shopify, regardless of circumstances.
The updated terms clarify the legal identity of the Shopify entity you contract with and establish which courts have exclusive jurisdiction to resolve disputes, depending on your store's billing address. Previously, the terms specified exclusive jurisdiction by region (Ontario for US/Canada, Singapore for Asia Pacific, Ireland for EMEA and other areas). The revised structure presents this information in a table format and adds explicit language stating that disputes can only be brought in the courts listed for your region, with those courts having exclusive jurisdiction. Shopify Inc. may act as a billing agent for other Shopify entities to collect fees and remit taxes in some jurisdictions. You can review the contracting party and forum table in Section 13 to confirm which entity and courts apply to your store based on your billing address.
View change record →Merchants cannot obtain a refund from Shopify for any fees paid.
How other platforms handle this
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
we do not provide price protection or refunds in the event of a price drop or promotional offering.
We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future...
"Shopify does not provide refunds.Excerpt from Shopify's Terms of Service
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A blanket no-refund policy means merchants have no contractual basis to recover any fees paid to Shopify, regardless of circumstances.
Merchants cannot obtain a refund from Shopify for any fees paid.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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