This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Twilio's service delivery, uptime, and security obligations are defined by reference to external documents—the SLA and Security Overview—which set the standards against which Twilio's performance can be measured.
Interpretive note: The excerpt is truncated after subsection (c); additional Twilio obligations listed in the full clause are not reflected in the canonical claim.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
View change record →Segment's updated terms now apply Japan-specific dispute resolution, verification, and tax requirements to customers domiciled or registered in Japan. The agreement now states that arbitration proceedings for Japanese customers will take place in Mexico City, Japan (implied Tokyo venue under the new Japan section), conducted in English. Japanese customers may be required to submit government-issued ID documents and complete verification processes as required under applicable Japanese law, including the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. All fees are payable in Japanese Yen, and taxes will include Japanese consumption tax. Intellectual property rights now incorporate Japanese Copyright Act provisions. You can review the specific verification requirements by contacting Segment or reviewing the applicable service section.
View change record →The reader is entitled to receive services delivered in accordance with the agreement, documentation, order forms, the applicable SLA, and the Twilio Security Overview's security terms.
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Because our Services may be utilized without a subscription, canceling your subscription does not remove your profile from our Services. If you wish to fully terminate your account, you must terminate your account as set forth in Section 9.
These Terms and the licenses granted hereunder may be assigned by the Company but may not be assigned by you without the prior express written consent of the Company.
"Twilio will: (a) provide the Services to you pursuant to this Agreement, the applicable Documentation, and any applicable Order Form(s); (b) comply with the applicable Twilio SLA; (c) comply with the security terms for the Services as set forth in the Twilio Security Overview...Excerpt from Segment's Terms of Service
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Twilio's service delivery, uptime, and security obligations are defined by reference to external documents—the SLA and Security Overview—which set the standards against which Twilio's performance can be measured.
The reader is entitled to receive services delivered in accordance with the agreement, documentation, order forms, the applicable SLA, and the Twilio Security Overview's security terms.
ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.
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