The agreement requires customers to represent and warrant that they have obtained all necessary consents and provided all required notices to enable Twilio to process Customer Data, and grants Twilio and its affiliates the right to process Customer Data as necessary to provide services.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision places the full legal burden of obtaining valid consents and providing required notices for Customer Data processing on the customer. Breach of this representation could trigger the indemnification obligations in Section 6 and constitutes a material basis for service suspension under Section 2.3.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
View change record →Segment's updated terms now apply Japan-specific dispute resolution, verification, and tax requirements to customers domiciled or registered in Japan. The agreement now states that arbitration proceedings for Japanese customers will take place in Mexico City, Japan (implied Tokyo venue under the new Japan section), conducted in English. Japanese customers may be required to submit government-issued ID documents and complete verification processes as required under applicable Japanese law, including the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. All fees are payable in Japanese Yen, and taxes will include Japanese consumption tax. Intellectual property rights now incorporate Japanese Copyright Act provisions. You can review the specific verification requirements by contacting Segment or reviewing the applicable service section.
View change record →Under this clause, customers are contractually obligated to warrant that all End Users and data subjects whose data is processed through Twilio services have received adequate notice and provided necessary consent, and that this obligation is ongoing for the duration of the agreement.
Cross-platform context
See how other platforms handle Customer Data Processing Authorization and Consent Representation and similar clauses.
Compare across platforms →"You grant Twilio and its Affiliates the right to process Customer Data as necessary to provide the Services in a manner that is consistent with this Agreement and the Twilio Data Protection Addendum. You are responsible for the quality and integrity of Customer Data. You represent and warrant that you have provided, and will continue to provide, adequate notices, and that you have obtained, and will continue to obtain, the necessary permissions and consents required to enable Twilio to process all Customer Data to provide the Services or as permitted by this Agreement and the Twilio Data Protection Addendum.Excerpt from Segment's Terms of Service
REGULATORY LANDSCAPE: This provision directly engages GDPR Articles 6 and 7 (legal basis for processing and conditions for consent), CCPA consent and notice requirements for California residents, and TCPA consent requirements for telecommunications-related communications.
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This provision places the full legal burden of obtaining valid consents and providing required notices for Customer Data processing on the customer. Breach of this representation could trigger the indemnification obligations in Section 6 and constitutes a material basis for service suspension under Section 2.3.
Under this clause, customers are contractually obligated to warrant that all End Users and data subjects whose data is processed through Twilio services have received adequate notice and provided necessary consent, and that this obligation is ongoing for the duration of the agreement.
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