Segment Sub-Processors

This document describes the third-party companies Segment uses to process customer data, how those companies are required to protect that data, and where the data is stored. Your data is handled only according to your instructions (passed through Twilio), under binding contracts, and stays in the geographic region you select. You can subscribe to receive notifications whenever the list of sub-processors changes.

This document establishes the framework governing Segment's use of sub-processors to process personal data on behalf of Twilio customers. Sub-processors operate strictly under customer instructions as communicated by Twilio, pursuant to written contracts that impose appropriate technical and organizational measures aligned with applicable data protection laws. Personal data is processed for the duration of active customer use and any retention periods set out in the customer's agreement with Twilio, with Customer Content stored in the geographic region the customer selects. Where sub-processor engagements require cross-border transfers, Segment has performed Transfer Impact Assessments; Segment also maintains a current named list of all sub-processors and provides customers the ability to subscribe to change notifications. Segment retains discretion to process personal data outside its standard rules when investigating fraud or abuse.

As an individual whose data is processed through Segment, your personal data is handled only by sub-processors bound by written contracts and required to meet applicable data protection standards. The data is retained only for as long as you actively use the relevant service and for any periods your agreement with Twilio specifies, and it is stored in the geographic region you or your organization selects—either Ireland or Australia for Regional Twilio, or the USA or EU (Dublin) for AWS-hosted services. Segment may process personal data outside its standard rules when investigating fraud or abuse. One concrete action available: Twilio customers can subscribe to Segment's sub-processor change notification service to receive updates whenever sub-processors are added or changed.