This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The duration of personal data processing is tied directly to active customer use and to separately agreed retention periods, meaning data is not processed on an indefinite or open-ended basis beyond those terms.
Personal data is processed for the period of active service use and for any additional retention periods defined in the customer's agreement with Twilio.
How other platforms handle this
We keep the personal data we collect in line with our internal data retention policies for as long as you use our services or as long as is necessary to: (i) fulfil the purpose(s) for which we collected the personal data; (ii) provide and secure our products and services; (iii) resolve disputes...
If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.
Customer Content is hosted in Mixpanel's data center in the United States or the European Economic Area, as elected by Customer, or, if purchased by Customer, in India.
Monitoring
Segment has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer's agreement with Twilio.— Excerpt from Segment's Segment Sub-Processors
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
The duration of personal data processing is tied directly to active customer use and to separately agreed retention periods, meaning data is not processed on an indefinite or open-ended basis beyond those terms.
Personal data is processed for the period of active service use and for any additional retention periods defined in the customer's agreement with Twilio.
ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.