This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes Salesforce's compliance framework with EU Data Act requirements, which creates specific data subject rights that operate as binding obligations within the service agreement. The operational significance lies in the formalized right to data portability and deletion, which affects data governance workflows and customer control mechanisms.
Under this provision, customers gain statutory rights to access their stored data, request transfer to alternative systems, and request deletion. These rights operate as enforceable terms within the Salesforce service agreement and establish specific procedural pathways for exercising data subject entitlements.
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"On September 12, 2025, the EU Data Act went into effect, giving customers more control over their data. This includes the right to access, transfer, or delete their data, providing greater flexibility and interoperability.— Excerpt from Salesforce's Salesforce Terms of Service
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This provision establishes Salesforce's compliance framework with EU Data Act requirements, which creates specific data subject rights that operate as binding obligations within the service agreement. The operational significance lies in the formalized right to data portability and deletion, which affects data governance workflows and customer control mechanisms.
Under this provision, customers gain statutory rights to access their stored data, request transfer to alternative systems, and request deletion. These rights operate as enforceable terms within the Salesforce service agreement and establish specific procedural pathways for exercising data subject entitlements.
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