What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://www.salesforce.com/company/legal/customer-agreements/', 'difficulty': 'MODERATE', 'action_type': 'EXPORT_DATA', 'instructions': 'Navigate to the customer agreements page to locate and review the Master Subscription Agreement and Data Processing Addendum applicable to your Salesforce products.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has jurisdiction over unfair or deceptive practices in SaaS customer agreements, including misrepresentations about data handling and contract terms.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Customer Agreements Portal clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Customer Agreements Portal — Salesforce

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What it is

Salesforce provides a dedicated section for customers to find the legal terms that apply when they purchase Salesforce products.

Consumer impact (what this means for users)

Customers who do not navigate to the full customer agreements page may be unaware of specific contractual obligations, auto-renewal terms, or data processing provisions that directly affect their rights and financial exposure.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Export Your Data

Navigate to the customer agreements page to locate and review the Master Subscription Agreement and Data Processing Addendum applicable to your Salesforce products.

Cross-platform context

See how other platforms handle Customer Agreements Portal and similar clauses.

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Why it matters (compliance & risk perspective)

The binding contractual terms governing your Salesforce subscription — including data rights, liability limits, and termination conditions — are located in the customer agreements section, not on this overview page.

View original clause language

For Customers: Learn more about the terms associated with the purchasing of Salesforce products.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Customer agreements with Salesforce as a cloud service provider implicate GDPR Article 28 (data processing agreements), CCPA §1798.140 (service provider designation), and potentially HIPAA 45 CFR Part 164 if health data is processed. The primary enforcement authorities are EU Data Protection Authorities, the California Privacy Protection Agency, and HHS OCR respectively. (2)

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Applicable agencies

FTC

The FTC has jurisdiction over unfair or deceptive practices in SaaS customer agreements, including misrepresentations about data handling and contract terms.
File a complaint →

Provision details

Document information

Document

Salesforce Terms of Service

Entity

Salesforce

Document last updated

April 29, 2026

Tracking information

First tracked

April 27, 2026

Last verified

April 27, 2026

Record ID

CA-P-003541

Document ID

CA-D-00201

Evidence Provenance

Source URL

https://www.salesforce.com/company/legal/agreements/

Wayback Machine

View archived versions →

SHA-256

7c8740f523ee42b213fc88edccb5d46185174237c1a8ca31a8fe1a6da45c4db1

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Salesforce | Document: Salesforce Terms of Service | Record: CA-P-003541
Captured: 2026-04-27 14:22:34 UTC | SHA-256: 7c8740f523ee42b2…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/customer-agreements-portal/
Accessed: May 2, 2026

Classification

Severity

Medium

Customer Agreements Portal