Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC enforces against deceptive representations about regulatory compliance and ethical business practices under Section 5 of the FTC Act.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Compliance and Ethical Use Framework clause as low severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Compliance and Ethical Use Framework — Salesforce

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What it is

Salesforce maintains a compliance documentation section covering its adherence to local and international laws, accessibility standards, and an ethical and humane use policy for its products.

Consumer impact (what this means for users)

Enterprise customers conducting vendor due diligence or ESG assessments can use Salesforce's compliance documentation to evaluate regulatory adherence, accessibility compliance (Section 508/WCAG), and ethical AI use commitments as part of their procurement risk assessment.

Cross-platform context

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Why it matters (compliance & risk perspective)

Salesforce's compliance framework and ethical use policy provide the governance context for how the company uses and develops AI and other technologies — commitments that are increasingly relevant to enterprise procurement and ESG due diligence.

View original clause language

Compliance: Get information and documentation around how Salesforce maintains compliance with local and international laws, as well as accessibility. Learn about how Salesforce ensures innovation is balanced with ethical use here.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Salesforce's compliance framework references adherence to international laws, which would include GDPR, CCPA/CPRA, SOX (as a public company, 15 U.S.C. §7201 et seq.), Section 508 of the Rehabilitation Act (29 U.S.C. §794d) for accessibility, and WCAG 2.1 standards. The ethical use framework engages emerging AI regulation including the EU AI Act and NIST AI RMF. (2)

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Applicable agencies

FTC

The FTC enforces against deceptive representations about regulatory compliance and ethical business practices under Section 5 of the FTC Act.
File a complaint →

Provision details

Document information

Document

Salesforce Terms of Service

Entity

Salesforce

Document last updated

April 29, 2026

Tracking information

First tracked

April 27, 2026

Last verified

April 27, 2026

Record ID

CA-P-003548

Document ID

CA-D-00201

Evidence Provenance

Source URL

https://www.salesforce.com/company/legal/agreements/

Wayback Machine

View archived versions →

SHA-256

7c8740f523ee42b213fc88edccb5d46185174237c1a8ca31a8fe1a6da45c4db1

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Salesforce | Document: Salesforce Terms of Service | Record: CA-P-003548
Captured: 2026-04-27 14:22:34 UTC | SHA-256: 7c8740f523ee42b2…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/compliance-and-ethical-use-framework/
Accessed: May 2, 2026

Classification

Severity

Low

Compliance and Ethical Use Framework