This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly states that conversations with Ro's AI-powered patient support agent are recorded. Ro and its service providers may review and analyze these conversations to monitor quality and safety, improve the patient support agent and services, and understand patient experience. This disclosure clarifies a practice that was not previously described in the policy, and applies to any user who interacts with the AI patient support agent.
View change record →The updated policy establishes contractual restrictions on how advertising partners can use personal information in certain states, limiting their ability to build profiles or personalize advertising for other businesses. Ro has enabled settings with advertising partners that require them to act as service providers or processors for residents of covered states, meaning those partners may only use the information to deliver Ro's advertising and measure its performance. The policy also expands the states where residents have the right to appeal if Ro denies their information requests, and clarifies that opt-out choices must be applied separately on each browser or device. You can opt out of targeted advertising through the 'Your Privacy Choices' page or by using the Global Privacy Control.
View change record →How other platforms handle this
Our Policy does not govern or apply to the data protection issues in connection with your use of any third-party services or websites. We strongly advise you to review the privacy policy of every site you visit.
We do not control these platforms and are not responsible for their content, privacy practices, or use of your information.
We do not control third-party app policies and procedures, and this Policy does not cover how third-party apps use your information.
"We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.Excerpt from Ro's Privacy Policy
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The clause states: “We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.”
ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.
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