This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes a direct link between a user's data rights—such as requesting deletion—and their continued access to Ro's services, meaning exercising privacy rights may carry a practical cost.
The updated policy now explicitly states that conversations with Ro's AI-powered patient support agent are recorded. Ro and its service providers may review and analyze these conversations to monitor quality and safety, improve the patient support agent and services, and understand patient experience. This disclosure clarifies a practice that was not previously described in the policy, and applies to any user who interacts with the AI patient support agent.
View change record →The updated policy establishes contractual restrictions on how advertising partners can use personal information in certain states, limiting their ability to build profiles or personalize advertising for other businesses. Ro has enabled settings with advertising partners that require them to act as service providers or processors for residents of covered states, meaning those partners may only use the information to deliver Ro's advertising and measure its performance. The policy also expands the states where residents have the right to appeal if Ro denies their information requests, and clarifies that opt-out choices must be applied separately on each browser or device. You can opt out of targeted advertising through the 'Your Privacy Choices' page or by using the Global Privacy Control.
View change record →If you withhold required information or ask Ro to delete it, you may lose access to some or all of Ro's services.
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"we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.Excerpt from Ro's Privacy Policy
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This clause establishes a direct link between a user's data rights—such as requesting deletion—and their continued access to Ro's services, meaning exercising privacy rights may carry a practical cost.
If you withhold required information or ask Ro to delete it, you may lose access to some or all of Ro's services.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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