This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The breadth of sensitive health data Ro collects is consequential because such information is among the most personal and legally protected categories of personal data.
Interpretive note: The ellipsis in the excerpt suggests the enumerated categories may be illustrative rather than exhaustive, but all explicitly named categories are captured in the claim.
The updated policy now explicitly states that conversations with Ro's AI-powered patient support agent are recorded. Ro and its service providers may review and analyze these conversations to monitor quality and safety, improve the patient support agent and services, and understand patient experience. This disclosure clarifies a practice that was not previously described in the policy, and applies to any user who interacts with the AI patient support agent.
View change record →The updated policy establishes contractual restrictions on how advertising partners can use personal information in certain states, limiting their ability to build profiles or personalize advertising for other businesses. Ro has enabled settings with advertising partners that require them to act as service providers or processors for residents of covered states, meaning those partners may only use the information to deliver Ro's advertising and measure its performance. The policy also expands the states where residents have the right to appeal if Ro denies their information requests, and clarifies that opt-out choices must be applied separately on each browser or device. You can opt out of targeted advertising through the 'Your Privacy Choices' page or by using the Global Privacy Control.
View change record →Ro collects extensive sensitive health information about you across numerous categories, including some of the most private aspects of your health and medical history.
How other platforms handle this
When you use our paid Services, including redeeming voucher codes or purchasing paid Services, we collect information related to the payment transaction (with your consent). This may include payment card details (e.g. card account number), billing information, order details, the Services you purchas...
We collect information about you when you create a Postman account...This information may include a public username, password, contact information, billing information, a profile photo, and your account preferences and settings.
We collect information about existing and potential Guests from other sources to enhance our information and improve the accuracy of our records.
"Health information, such as information about your symptoms, medical history, lifestyle, prescriptions, mental health, drug or alcohol use, genetics, treatment options, and relevant physical characteristics... as well as medical photos you upload, lab results, and your insurance information.Excerpt from Ro's Privacy Policy
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
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The breadth of sensitive health data Ro collects is consequential because such information is among the most personal and legally protected categories of personal data.
Ro collects extensive sensitive health information about you across numerous categories, including some of the most private aspects of your health and medical history.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ro.