This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users' personal information—including sensitive health data collected by Ro—may be processed by AI systems for multiple business purposes, not solely for direct care delivery.
Interpretive note: The excerpt uses ellipsis, suggesting the list of AI use purposes may not be exhaustive; only the explicitly named purposes are captured in the claim.
The updated policy now explicitly states that conversations with Ro's AI-powered patient support agent are recorded. Ro and its service providers may review and analyze these conversations to monitor quality and safety, improve the patient support agent and services, and understand patient experience. This disclosure clarifies a practice that was not previously described in the policy, and applies to any user who interacts with the AI patient support agent.
View change record →The updated policy establishes contractual restrictions on how advertising partners can use personal information in certain states, limiting their ability to build profiles or personalize advertising for other businesses. Ro has enabled settings with advertising partners that require them to act as service providers or processors for residents of covered states, meaning those partners may only use the information to deliver Ro's advertising and measure its performance. The policy also expands the states where residents have the right to appeal if Ro denies their information requests, and clarifies that opt-out choices must be applied separately on each browser or device. You can opt out of targeted advertising through the 'Your Privacy Choices' page or by using the Global Privacy Control.
View change record →Ro is permitted to apply AI processing to your personal information across several functions, including personalization, service improvement, and customer support.
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...and (b) provide any reasonable information that is relevant to systemic risks assessment and mitigation to Mistral AI to allow Mistral AI to comply with its own obligations under the Applicable AI Laws.
You will use independent judgement and discretion before relying on or otherwise using Output.
"we may use AI technologies for our legitimate business purposes to process the information we collect about you... to: personalize content and recommendations; improve the efficiency and accuracy of our Services; enhance customer support through AI-assisted responses...Excerpt from Ro's Privacy Policy
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Users' personal information—including sensitive health data collected by Ro—may be processed by AI systems for multiple business purposes, not solely for direct care delivery.
Ro is permitted to apply AI processing to your personal information across several functions, including personalization, service improvement, and customer support.
ConductAtlas has identified this type of provision across 210 platforms. See the full comparison.
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