PlayStation Terms of Service

This is PlayStation's master Terms of Service for US users, covering everything from account creation and online conduct to purchases on the PlayStation Store and PlayStation Plus subscriptions. The single most important thing for everyday users is that once you start downloading a digital game or content, you generally cannot get a refund — and PlayStation can suspend not just your account but your entire console if it believes you violated the rules. If you want to preserve your right to sue PlayStation in court rather than go through private arbitration, you must opt out of the arbitration clause in writing within 30 days of first accepting these Terms.

This document is the PlayStation Terms of Service (US) governing the contractual relationship between users and Sony Interactive Entertainment LLC ('SIE') for access to PlayStation Services including PlayStation Store, PlayStation Plus, and PlayStation Video, established upon account creation, purchase, or continued use. The most significant obligations include user compliance with a Code of Conduct, SIE's broad right to suspend or terminate accounts and consoles (including hardware-level bans) for Terms violations, a no-refund policy for digital content once download has commenced, and a broad intellectual property license granted to SIE over user-generated content. Notably, the document contains a mandatory binding individual arbitration clause with a class action waiver (Section 14), a 30-day opt-out window, hardware-level console suspension authority that is unusual in the gaming industry, and a provision granting SIE a royalty-free perpetual license to exploit user-generated content. The document engages FTC Act Section 5 (unfair or deceptive trade practices), COPPA (child account provisions), CCPA/California Consumer Privacy Act (California residents), and the Federal Arbitration Act (arbitration clause enforceability); compliance teams should note that the arbitration opt-out window, the digital content refund policy, and the minor/child account consent mechanisms warrant specific audit attention.