PlayStation · PlayStation Terms of Service

Warranty Disclaimer and Limitation of Liability

Medium severity
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What it is

PlayStation disclaims most warranties and limits how much money you can recover from them if something goes wrong with their services.

Consumer impact (what this means for users)

PlayStation's warranty disclaimer and liability cap means that even if their service causes significant harm (such as loss of a digital game library), your financial recovery may be limited to a nominal amount such as the amount you paid in the past 12 months.

Cross-platform context

See how other platforms handle Warranty Disclaimer and Limitation of Liability and similar clauses.

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Why it matters (compliance & risk perspective)

If PlayStation's service causes you harm — financial loss, data loss, or otherwise — the limitation of liability clause may cap your recovery at a minimal amount, regardless of actual damages suffered.

View original clause language
WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY — SIE provides a broad range of PlayStation services including PlayStation Store, PlayStation Plus, PlayStation Video, and those other websites, products and services that SIE, and its affiliates offer through or in connection with the access and use of your account for PlayStation (the "Services" or "PlayStation Services").

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Implicates the Magnuson-Moss Warranty Act (15 U.S.C. §2301 et seq.) for warranty disclaimers on consumer products; UCC Article 2 for implied warranty of merchantability and fitness for purpose; FTC Act Section 5 for unfair practices if service quality falls below reasonable consumer expectations; and EU Consumer Rights Directive 2011/83/EU which prohibits exclusion of statutory consumer guarantees for digital content. (2)

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Applicable agencies

  • FTC
    The FTC enforces the Magnuson-Moss Warranty Act and has authority over unfair or deceptive warranty disclaimers in consumer product and service agreements.
    File a complaint →

Provision details

Document information
Document
PlayStation Terms of Service
Entity
PlayStation
Document last updated
April 29, 2026
Tracking information
First tracked
April 18, 2026
Last verified
April 18, 2026
Record ID
CA-P-002945
Document ID
CA-D-00183
Evidence Provenance
Source URL
Wayback Machine
SHA-256
ec7923ff1b914256702fd237da8ba06bb9e47f93821cc1e8bc3725d929cbb946
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: PlayStation | Document: PlayStation Terms of Service | Record: CA-P-002945
Captured: 2026-04-18 11:02:00 UTC | SHA-256: ec7923ff1b914256…
URL: https://conductatlas.com/platform/playstation/playstation-terms-of-service/warranty-disclaimer-and-limitation-of-liability/
Accessed: May 2, 2026
Classification
Severity
Medium
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