AI and Automated Decision Making. We may use Personal Information to train our artificial intelligence (AI) models that power our Services and help us deliver more secure, efficient, and personalized services. PayPal also uses Automated Decision Making to provide our products and Services, conduct risk analysis, fraud prevention and risk management to protect our customers and business, including to prevent fraud against our Partners and Merchants and strategic ventures.
Using customer financial data to train AI models without a clear opt-out is a novel and contested practice; automated decisions affecting account access or creditworthiness can harm consumers without transparent human review.
PayPal collects an exceptionally broad range of personal data — including biometrics, precise geolocation, inferred creditworthiness, and full financial histories — and shares it with partners, merchants, credit reporting agencies, data brokers, and members of the PayPal corporate group. Automated decision-making, including AI-driven risk and fraud assessments, can directly affect your account status, credit access, and transaction approvals without transparent human review. You can review and limit certain data uses by visiting your PayPal account privacy settings at paypal.com/us/myaccount/privacy.