This analysis describes what PayPal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause operationalizes the evidentiary standard for Item Not Received disputes by establishing that proof of shipment or delivery shifts the burden away from the seller and bars the claim category. It establishes a procedural threshold that determines eligibility for Purchase Protection coverage in this claim category.
Buyers operating under these terms cannot pursue Item Not Received refunds once a seller presents proof of shipment or delivery, regardless of whether the buyer actually receives the item. This provision conditions the availability of Purchase Protection coverage on the absence of seller-provided delivery evidence.
How other platforms handle this
The Organizer invites other members to participate, and agrees to pay for all Transactions initiated by Family members. The Organizer's eligible payment methods are used to pay for any Transaction initiated by a Family member (except when the Family member's account has store credit, which is always...
You are responsible for all Disputes, Refunds, Reversals, Returns, and Fines regardless of when they arise. Stripe may, with prior notice to you where possible, debit any such amounts from your Stripe Account or otherwise require you to reimburse or pay Stripe for such amounts.
You will not have the right to receive a refund for any amounts paid to us unless otherwise required by applicable law.
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"In addition to the exclusions on Item Not Received claims, you will not qualify for a refund under PayPal's Purchase Protection program for an Item Not Received Claim if the seller has provided proof of shipment or delivery.— Excerpt from PayPal's PayPal Buyer and Seller Protection
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This clause operationalizes the evidentiary standard for Item Not Received disputes by establishing that proof of shipment or delivery shifts the burden away from the seller and bars the claim category. It establishes a procedural threshold that determines eligibility for Purchase Protection coverage in this claim category.
Buyers operating under these terms cannot pursue Item Not Received refunds once a seller presents proof of shipment or delivery, regardless of whether the buyer actually receives the item. This provision conditions the availability of Purchase Protection coverage on the absence of seller-provided delivery evidence.
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