This analysis describes what PayPal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause operationalizes the evidentiary standard for Item Not Received disputes by establishing that proof of shipment or delivery shifts the burden away from the seller and bars the claim category. It establishes a procedural threshold that determines eligibility for Purchase Protection coverage in this claim category.
Buyers operating under these terms cannot pursue Item Not Received refunds once a seller presents proof of shipment or delivery, regardless of whether the buyer actually receives the item. This provision conditions the availability of Purchase Protection coverage on the absence of seller-provided delivery evidence.
How other platforms handle this
When hosting an event, the Organizer is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory...
Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.
Digital Asset Transfers cannot be reversed once they have been broadcast to the relevant Digital Asset network, although they may be in a pending state, and designated accordingly, while the transaction is processed by network operators.
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"In addition to the exclusions on Item Not Received claims, you will not qualify for a refund under PayPal's Purchase Protection program for an Item Not Received Claim if the seller has provided proof of shipment or delivery.— Excerpt from PayPal's PayPal Buyer and Seller Protection
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This clause operationalizes the evidentiary standard for Item Not Received disputes by establishing that proof of shipment or delivery shifts the burden away from the seller and bars the claim category. It establishes a procedural threshold that determines eligibility for Purchase Protection coverage in this claim category.
Buyers operating under these terms cannot pursue Item Not Received refunds once a seller presents proof of shipment or delivery, regardless of whether the buyer actually receives the item. This provision conditions the availability of Purchase Protection coverage on the absence of seller-provided delivery evidence.
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