Provision record
OpenAI · OpenAI Privacy Policy · View original document ↗

User Rights — Access, Deletion, Portability, and Correction

Medium severity Common · 275 of 352 platforms
Stay ahead of the changes
Track OpenAI and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

Depending on your country, you may have rights to see, correct, delete, or move your personal data held by OpenAI, and to opt out of data sharing — but which rights apply depends on where you live.

This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision operationalizes OpenAI's compliance framework with varying privacy regulations across jurisdictions by explicitly enumerating the individual rights users may invoke. This establishes the procedural basis for users to initiate requests regarding their personal data and limits discrimination in service provision based on rights exercise.

Recent Activity

This document changed recently

Medium Jun 12, 2026

The updated policy explicitly discloses that OpenAI receives information from advertisers and other data partners for Free and Go users, and uses this data to personalize ads and measure ad effectiveness. The policy now states that Free and Go users can control what data OpenAI uses to personalize ads through advertising controls in account settings. This represents clarified disclosure of an existing practice rather than a new authorization.

View change record →
Medium Jun 7, 2026

The updated privacy policy now explicitly states that OpenAI receives information from advertisers and other data partners, which is used to personalize ads shown to Free and Go users and to measure the effectiveness of those ads. For example, the policy notes that OpenAI could receive information about purchases users make from advertisers. The policy now includes a dedicated section on ad personalization and measurement as a primary use of personal data for these user tiers. You can manage what data OpenAI uses for ad personalization by accessing the advertising controls in your account settings or by using the Data Controls option.

View change record →
Medium May 1, 2026

The updated policy now explicitly authorizes OpenAI to promote products and services to users through direct marketing on third-party properties and to share limited information with select marketing partners (who are not service providers) to support these efforts. The policy states that some marketing partners may receive information through cookies and similar technologies. The revised terms establish that these marketing practices are subject to user choices and controls, with additional information and opt-out options available. You can make choices about the use of your information for third-party product promotion purposes through controls referenced in the policy.

View change record →

Consumer impact (what this means for users)

EU, UK, and California users have legally enforceable rights to access, correct, delete, and port their ChatGPT data, but users in most other jurisdictions must rely on OpenAI's voluntary compliance rather than legal entitlement.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit OpenAI's privacy portal and submit a data deletion or access request. OpenAI must respond within 30 days (EU/UK) or 45 days (California) of receiving your request.
  • Export Your Data
    In ChatGPT, go to Settings, select Data Controls, and click 'Export Data' to download a copy of your conversations and account information.

How other platforms handle this

Perplexity AI Medium

In the event of Account deletion for any reason, the Company may, but is not obligated to, delete any of Your Content. the Company shall not be responsible for the failure to delete or deletion of Your Content.

NVIDIA NIM Medium

If the disclosing party sends a written request, the receiving party will promptly return or destroy all Confidential Information received from the disclosing party, together with copies, except that a party may retain archival copies in accordance with its document retention policy or as required b...

Grindr Medium

If you decide to delete your Profile, it will no longer be visible to other Grindr users and your personal information will generally be deleted within 28 days.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Depending on where you live, you may have certain rights related to your personal information. For example, you may have the right to: Access information about how we process your personal information and get a copy of your personal information; Delete your personal information from our systems; Correct inaccurate or incomplete personal information; Restrict how we process your personal information; Object to how we process your personal information; Port your personal information to another service (data portability); Opt out of the sale or sharing of your personal information; Not be discriminated against for exercising any of these rights.

Excerpt from OpenAI's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY FRAMEWORK: GDPR Arts.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

CCPA/CPRA
California, USA
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
UK GDPR
United Kingdom

Provision details

Document information
Document
OpenAI Privacy Policy
Entity
OpenAI
Document last updated
May 5, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 10, 2026
Record ID
CA-P-002669
Document ID
CA-D-00010
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
90ad72975ac0d9d86d724561a29d464c061ec09345abf2fde0eccd43d6205bcf
Analysis generated
March 6, 2026 20:23 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: OpenAI Privacy Policy
Record ID: CA-P-002669
Captured: 2026-03-06 20:23:45 UTC
SHA-256: 90ad72975ac0d9d8…
URL: https://conductatlas.com/platform/openai/openai-privacy-policy/provision/CA-P-002669/user-rights-access-deletion-portability-and-correction/
Accessed: Sept. 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does OpenAI's User Rights — Access, Deletion, Portability, and Correction clause do?

The provision operationalizes OpenAI's compliance framework with varying privacy regulations across jurisdictions by explicitly enumerating the individual rights users may invoke. This establishes the procedural basis for users to initiate requests regarding their personal data and limits discrimination in service provision based on rights exercise.

How does this clause affect you?

EU, UK, and California users have legally enforceable rights to access, correct, delete, and port their ChatGPT data, but users in most other jurisdictions must rely on OpenAI's voluntary compliance rather than legal entitlement.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.