Netflix · Netflix Terms of Use

Warranty Disclaimer and Consequential Damages Waiver

Medium severity
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Why it matters (compliance & risk perspective)

The 'as is' disclaimer combined with a broad waiver of consequential and indirect damages significantly limits what compensation consumers can seek if the Netflix service fails, is unavailable, or causes harm.

Consumer impact (what this means for users)

Netflix's Terms of Use establish that all subscription fees are non-refundable including for unused periods, that Netflix can charge any payment method linked to your account if your primary method fails, and that class action lawsuits against Netflix are waived where local law allows. Members are prohibited from sharing their account beyond their household unless their plan specifically permits it. You can cancel your membership anytime via the Account page at netflix.com, which stops future charges at the end of your current billing cycle.

How other platforms handle this

Google Medium

Be accountable to people. We will design AI systems that provide appropriate opportunities for feedback, relevant explanations, and appeal. Our AI technologies will be subject to appropriate human direction and control.

Headspace Medium

THE PRODUCTS AND SERVICES AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. HEADSPACE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE PRODUCTS AND SERVICES AND ALL MATERIALS AND CONTENT AVA...

Nintendo Medium

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINTENDO AND ITS AFFILIATED COMPANIES, LICENSEES, LICENSORS AND CONTRACTORS ("NINTENDO PARTIES") WILL NOT BE LIABLE TO YOU FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SERV...

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View original clause language
The Netflix service is provided 'as is' and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

Provision details

Document information
Document
Netflix Terms of Use
Entity
Netflix
Document last updated
April 29, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 9, 2026
Record ID
CA-P-002331
Document ID
CA-D-00038
Evidence Provenance
Source URL
Wayback Machine
SHA-256
fbf333516b664c360357d96dc35417db172cc388ddfbd32704919266ef6baf6a
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Netflix | Document: Netflix Terms of Use | Record: CA-P-002331
Captured: 2026-03-06 20:42:36 UTC | SHA-256: fbf333516b664c36…
URL: https://conductatlas.com/platform/netflix/netflix-terms-of-use/warranty-disclaimer-and-consequential-damages-waiver/
Accessed: May 4, 2026
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Netflix's Warranty Disclaimer and Consequential Damages Waiver clause do?

The 'as is' disclaimer combined with a broad waiver of consequential and indirect damages significantly limits what compensation consumers can seek if the Netflix service fails, is unavailable, or causes harm.

Is ConductAtlas affiliated with Netflix?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Netflix.