Netflix Terms of Use

This is Netflix's Terms of Use — the legal agreement that governs how you can use Netflix's streaming service, covering everything from how you're billed and what content you can access to how disputes are resolved. The single most important thing to know is that by default you agree to resolve almost all disputes with Netflix through private arbitration rather than in court, waiving your right to a jury trial and your ability to join a class action lawsuit — but you have 30 days from account creation to opt out of arbitration. If you want to preserve your right to sue Netflix in court or join a class action, you should exercise the arbitration opt-out within 30 days of creating your account by following the instructions in Section 8 of the terms.

This document governs the contractual relationship between Netflix, Inc. and users of its streaming service, establishing binding terms under Delaware law for access to content, subscription billing, account management, and dispute resolution. The most significant obligations include mandatory pre-dispute arbitration under JAMS rules (with a 30-day opt-out window), automatic subscription renewal with non-refundable payments, and a class action waiver plus jury trial waiver applicable to all disputes. Notably, the document includes a broad AI/ML restriction in Section 1.8(ix) prohibiting use of Netflix content or interactions for training, benchmarking, or validating machine learning systems — an emerging industry provision not universally adopted — and explicitly permits advertisements even on nominally 'ad-free' plans under certain conditions, creating potential deceptive practices exposure. The document engages CCPA/CPRA (California consumer privacy rights), FTC Act Section 5 (unfair or deceptive practices, particularly regarding advertising disclosures and no-refund policy), the Video Privacy Protection Act (VPPA) given the nature of the service, and the FTC's updated rules on negative option marketing and automatic renewal. Material compliance considerations include the enforceability of the class action waiver under McGill v. Citibank in California (public injunctive relief), the adequacy of the 30-day arbitration opt-out notice mechanism, and CCPA obligations triggered by Netflix's collection of viewing history and behavioral data.