Neon Terms of Service

These terms govern how Neon charges you for and provides access to its platform services: fees are based on your actual monthly usage and are charged automatically to your payment card after each month ends. Your subscription renews automatically every month, so you must cancel at least fourteen business days before your current month expires if you want to stop. If you keep using Neon after it changes its terms or pricing, that continued use counts as your agreement to the changes.

This document establishes the terms governing Customer subscriptions to Neon Platform Services under Self Service Plans, including a usage-based monthly fee structure automatically charged to a payment card on record, with invoicing in arrears and payment due on or around the first of the following calendar month. The Product Specific Schedule controls over the general Agreement in the event of conflict with respect to Neon Platform Services, and incorporates a Service Level Agreement applicable exclusively to Scale self-service plan subscribers. Neon's subscription auto-renews monthly unless cancelled at least fourteen business days before the end of the then-current Subscription Month, and Customer's continued use of the platform following any change to the Agreement, Product Specific Schedule, or pricing constitutes consent to those changes. Neon prohibits inclusion of PCI-DSS-defined cardholder data in Customer Content and commits to maintaining the material effectiveness of its Security Measures throughout the Term of an Order.

As a Neon customer, your payment card will be charged automatically each month based on your actual platform usage, with no action required from you to trigger each charge. Your subscription continues month-to-month unless you actively cancel it at least fourteen business days before your current Subscription Month ends — missing that window obligates you for an additional month's fees. You are prohibited from uploading or transmitting any PCI-DSS-defined cardholder data through the platform. If you are not on the Scale self-service plan, the Service Level Agreement does not apply to you. Security incident notifications to you will follow the process set out in the Agreement.