Neon Terms of Service

This Neon Platform Services Product Specific Schedule governs Customer use of the Neon proprietary cloud computing platform, entered into between Neon LLC (an affiliate of Databricks, Inc.) and the Customer as of the Effective Date. The agreement establishes the contractual basis for access to Neon's serverless PostgreSQL infrastructure, including subscription terms, usage-based billing mechanics, data handling obligations, and service availability conditions. As a product-specific schedule layered on top of a master agreement framework, this document creates a hierarchical contractual structure where Databricks' broader platform terms may also apply, which is operationally distinct from standalone SaaS agreements and may create compliance obligations that span both entities. The document engages data protection frameworks including GDPR and CCPA given Neon's cloud database context and its affiliate relationship with Databricks, a US-based entity processing customer data; jurisdiction-specific obligations will depend on where the Customer and their end users are located. Compliance teams should note the Databricks affiliate relationship as a potential trigger for vendor due diligence reviews, data processing agreement assessments, and sub-processor disclosure obligations under applicable data protection law.