This document is not a standalone agreement but a schedule that supplements a broader master contract, which means there are additional legal terms governing your relationship with Neon that you need to locate and read separately.
This analysis describes what Neon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Key protections, liability limits, and data handling obligations are likely found in the master agreement rather than in this schedule alone, so relying only on this document gives an incomplete picture of your legal rights.
Interpretive note: The full text of the master agreement that this schedule supplements was not provided; the scope and content of that parent document is unknown based on the materials reviewed.
Users and businesses contracting with Neon should request and review the full master agreement that this Product Specific Schedule supplements, as critical terms including liability caps, indemnification, and dispute resolution likely appear only in that parent document.
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"This Neon Platform Services Product Specific Schedule ("Product Specific Schedule") is entered into as of the Effective Date between Neon, LLC ("Neon" or "we"), an affiliate of Databricks, Inc. ("Databricks"), and Customer (as defined below) ("Customer", "you," or "your") and governs Customer's use of the Neon proprietary cloud computing platform— Excerpt from Neon's Neon Terms of Service
(1) REGULATORY LANDSCAPE: A schedule-based agreement structure is common in enterprise SaaS contracting but creates compliance complexity when the master agreement and schedule are maintained separately. Regulatory frameworks including GDPR, CCPA, and applicable consumer protection statutes apply to the totality of the contractual relationship, not solely to this schedule. (2) GOVERNANCE EXPOSURE: Medium. The schedule structure means that a compliance review of this document alone is incomplete. Terms governing data retention, breach notification timelines, liability caps, indemnification, and audit rights are standard components of master cloud service agreements and would typically not appear in a product-specific schedule. (3) JURISDICTION FLAGS: All jurisdictions with active data protection regimes (EU/EEA, UK, California, Canada) require that the full contractual chain governing data processing be documented and reviewed. A schedule-only review would be insufficient to satisfy GDPR Article 28 requirements for data processing agreements. (4) CONTRACT AND VENDOR IMPLICATIONS: Legal teams conducting contract reviews should request the full master services agreement from Neon and treat both documents as a single contractual package. Order of precedence between the schedule and master agreement should be confirmed, as conflicts between the two documents may resolve in favor of one or the other depending on the agreement hierarchy clause. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should maintain both the master agreement and this schedule in their contract management systems and conduct integrated reviews. Any amendment to either document should trigger a review of the combined agreement to identify conflicts or gaps.
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Key protections, liability limits, and data handling obligations are likely found in the master agreement rather than in this schedule alone, so relying only on this document gives an incomplete picture of your legal rights.
Users and businesses contracting with Neon should request and review the full master agreement that this Product Specific Schedule supplements, as critical terms including liability caps, indemnification, and dispute resolution likely appear only in that parent document.
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