This analysis describes what Neon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause creates an automatic renewal mechanism that requires affirmative customer action to prevent continuation of the subscription and associated charges. It also specifies that usage-based fees are calculated by Neon's measurement systems and establishes non-refundability as the default treatment of payments.
Customers are obligated to pay usage-based fees as measured by Neon's systems, with no refund right except where the terms expressly provide otherwise. Customers must submit written cancellation notice at least 30 days before the subscription renewal date to prevent automatic renewal and continued billing.
How other platforms handle this
Your subscription will renew automatically at the start of every billing period, based on the plan you chose, and will continue until your subscription is canceled. Your subscription will auto-renew unless canceled at least 24 hours before the end of the current period.
Your Wix Premium Plan will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. By subscribing, you authorize Wix to charge your payment method on a recurring basis until you cancel. Wix will charge the then-current subscription fee at th...
Your subscription will automatically renew at the end of each subscription period unless you cancel prior to the renewal date. By subscribing, you authorize Peacock to charge your payment method on a recurring basis for the applicable subscription fee, plus any applicable taxes, until you cancel.
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"Customer agrees to pay all fees specified in the applicable Order Form or as displayed in the Neon console. Fees are based on actual usage as measured by Neon and are non-refundable except as expressly set forth herein. Subscription plans will automatically renew at the end of each subscription period unless Customer provides written notice of cancellation at least thirty (30) days prior to the end of the then-current subscription period.— Excerpt from Neon's Neon Terms of Service
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The clause creates an automatic renewal mechanism that requires affirmative customer action to prevent continuation of the subscription and associated charges. It also specifies that usage-based fees are calculated by Neon's measurement systems and establishes non-refundability as the default treatment of payments.
Customers are obligated to pay usage-based fees as measured by Neon's systems, with no refund right except where the terms expressly provide otherwise. Customers must submit written cancellation notice at least 30 days before the subscription renewal date to prevent automatic renewal and continued billing.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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