Calendly · Calendly Terms of Use · View original document ↗

Auto-Renewal and No-Refund Policy

Medium severity High confidence Explicitdocumentlanguage Rare · 4 of 325 platforms
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Document Record

What it is

Your Calendly paid subscription automatically renews at the end of each billing period unless you notify Calendly at least 30 days in advance that you want to cancel, and fees already paid are not refunded.

This analysis describes what Calendly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who miss the 30-day cancellation window will be charged for another full subscription period with no right to a prorated refund under the terms as written.

Consumer impact (what this means for users)

This clause means that subscription fees are non-refundable once charged and the plan renews automatically, so failing to cancel before the 30-day pre-renewal deadline results in a new billing cycle charge with no recourse under these terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 30 days
    Log in to your Calendly account, navigate to Account Settings, select Billing, and initiate cancellation at least 30 days before your next renewal date to avoid being charged for another subscription period.

How other platforms handle this

Pika Medium

Unless stated otherwise, subscriptions automatically renew at the end of each billing cycle (e.g., monthly or annually). By purchasing a Plan, you authorize Pika to charge your selected payment method on a recurring basis at the applicable rate then in effect, plus any applicable taxes, until you ca...

Skillshare Medium

Unless you enrolled via a gift membership, prepaid membership, or scholarship, your subscription will continue and automatically renew on a monthly or annual basis unless and until you cancel your subscription, or your account is otherwise suspended or terminated pursuant to these Terms. When your s...

Craigslist Medium

When you make a paid posting (cl.com/about/help/faqs/fees), you authorize us to charge your account. Any tax is additional. Fees are non-refundable, even for posts we remove, delay, omit, re-categorize, re-rank, or otherwise moderate. We may refuse any posting.

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless otherwise specified in an Order Form, (a) all fees are quoted and payable in United States dollars, (b) fees are based on Services purchased and not actual usage, (c) payment obligations are non-cancelable and fees paid are non-refundable, and (d) quantities purchased cannot be decreased during the relevant subscription term. If Customer upgrades the Services during a subscription term, Customer will be charged for the upgraded Services for the remainder of the then-current subscription term. Subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant subscription term.

— Excerpt from Calendly's Calendly Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: Automatic renewal provisions are regulated under California's Automatic Renewal Law (Cal. Bus. & Prof. Code Section 17600 et seq.), which requires clear disclosure, affirmative consent, and easy cancellation mechanisms before charges are made. Similar statutes exist in New York, Illinois, and other states. The FTC Act's unfair or deceptive acts or practices authority is also relevant to billing clarity and cancellation accessibility. Where these state-law requirements impose obligations beyond what this clause describes, applicable law may limit how the no-refund provision is enforced. (2) GOVERNANCE EXPOSURE: Medium. The non-cancelable, non-refundable payment obligation combined with automatic renewal creates consumer protection exposure under state automatic renewal statutes. The 30-day cancellation notice requirement may create friction that regulators view as an unreasonable barrier to cancellation under some state frameworks. (3) JURISDICTION FLAGS: California's automatic renewal statute creates the highest exposure, requiring conspicuous pre-enrollment disclosure and a mechanism to cancel that is at least as easy as the method used to subscribe. New York and other states with analogous statutes also create heightened review obligations. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should negotiate for prorated refund rights or at minimum a clear cancellation process in the Order Form, as the base terms provide no flexibility. Downstream customer contracts that include Calendly as a platform component should account for this non-refundable obligation in cost allocation. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should audit whether Calendly's checkout and renewal notification flow satisfies state automatic renewal disclosure requirements, particularly the California requirement for conspicuous pre-charge notice. Internal procurement policies should flag the 30-day cancellation deadline as a calendar obligation for subscription management.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive billing and automatic renewal practices under the FTC Act
    File a complaint →
  • State AG
    State Attorneys General enforce automatic renewal statutes including California's Automatic Renewal Law and analogous state consumer protection laws
    File a complaint →

Applicable regulations

DMA
European Union

Provision details

Document information
Document
Calendly Terms of Use
Entity
Calendly
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-007680
Document ID
CA-D-00562
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2c4658af1c36c8bebea65271094f06c7e41192fc6cf28a072ad4a764c508d40d
Analysis generated
May 7, 2026 09:27 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Calendly
Document: Calendly Terms of Use
Record ID: CA-P-007680
Captured: 2026-05-07 09:27:17 UTC
SHA-256: 2c4658af1c36c8be…
URL: https://conductatlas.com/platform/calendly/calendly-terms-of-use/auto-renewal-and-no-refund-policy/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Calendly's Auto-Renewal and No-Refund Policy clause do?

Users who miss the 30-day cancellation window will be charged for another full subscription period with no right to a prorated refund under the terms as written.

How does this clause affect you?

This clause means that subscription fees are non-refundable once charged and the plan renews automatically, so failing to cancel before the 30-day pre-renewal deadline results in a new billing cycle charge with no recourse under these terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 4 platforms. See the full comparison.

Is ConductAtlas affiliated with Calendly?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calendly.