Microsoft · Microsoft Services Agreement (Legacy) · View original document ↗

Refund and Cancellation Policy

Medium severity Unique · 0 of 325 platforms
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This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause defines the refund eligibility window and establishes a time-limited dispute mechanism. The 90-day limitation creates a procedural deadline for users to initiate refund requests, after which the terms specify that no refunds will be issued.

Consumer impact (what this means for users)

Users are required to initiate refund disputes within 90 days of the charge date to be eligible for consideration. Charges older than 90 days are retained by Microsoft according to the stated policy, unless separate law or service-specific offers establish different refund terms.

How other platforms handle this

Skillshare High

Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.

Netflix Medium

You can cancel your Netflix membership at any time, and you will continue to have access to the Netflix service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership perio...

Patreon Medium

Our policy is not to provide refunds, including if you lose access to offerings and/or membership subscription benefits as described above, though we may allow for some exceptions where refunds are granted at our sole discretion.

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.

— Excerpt from Microsoft's Microsoft Services Agreement (Legacy)

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Document last updated
March 5, 2026
Tracking information
First tracked
March 5, 2026
Last verified
April 9, 2026
Record ID
CA-P-000018
Document ID
CA-D-00002
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
0099b077a7c627b606b6d557b5e892880a2254bab6659c33dc99032a0dd51bdd
Analysis generated
March 5, 2026 09:35 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Microsoft
Document: Microsoft Services Agreement (Legacy)
Record ID: CA-P-000018
Captured: 2026-03-05 09:35:26 UTC
SHA-256: 0099b077a7c627b6…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/refund-and-cancellation-policy/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Microsoft's Refund and Cancellation Policy clause do?

This clause defines the refund eligibility window and establishes a time-limited dispute mechanism. The 90-day limitation creates a procedural deadline for users to initiate refund requests, after which the terms specify that no refunds will be issued.

How does this clause affect you?

Users are required to initiate refund disputes within 90 days of the charge date to be eligible for consideration. Charges older than 90 days are retained by Microsoft according to the stated policy, unless separate law or service-specific offers establish different refund terms.

Is ConductAtlas affiliated with Microsoft?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft.