This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the data collection scope and permitted uses for AI-powered features. It defines what interaction data Microsoft captures and authorizes the use of that data for service improvement and internal review purposes by both Microsoft staff and contractors.
The updated policy establishes additional grounds on which Microsoft may retain personal data. While the prior version tied retention to specific user expectations and available deletion controls, the revised language authorizes retention for 'operating our business, meeting our contractual and legal obligations, improving and developing our products and services, protecting the safety and security of our systems and customers, and resolving disputes.' This expands the stated purposes beyond transaction fulfillment and legal compliance. The updated policy directs users to product-specific documentation for retention details rather than providing explicit deletion procedures and timelines in the privacy statement itself.
View change record →The updated policy now grounds data retention in five broad business purposes: operating the business, meeting contractual and legal obligations, improving and developing products and services, protecting system and customer safety, and resolving disputes. Previously, the policy articulated specific criteria for determining retention periods, including customer expectations for retention until manual deletion, availability of automated deletion controls, and data sensitivity. The revised language removes these granular criteria and instead requires users to consult individual product documentation to understand when their specific data will be deleted. This shifts the burden of finding retention timelines from the main policy statement to separate product-specific documents.
View change record →The updated Privacy Statement removes previously stated language about additional rights available to European Economic Area users, narrowing the policy's explicit protections in that region. Simultaneously, the revised terms now explicitly authorize Microsoft to contact users via auto-dialer and prerecorded voice for marketing purposes, provided the user has consented to receive marketing communications to the phone number supplied. This establishes Microsoft's contractual permission to initiate automated marketing calls using artificial intelligence-generated voice technology where user consent to marketing contact has been given.
View change record →Users who engage with Copilot and AI features authorize Microsoft to collect their prompts, responses, and interaction data, which may be accessed by Microsoft personnel and contractors for service improvement and analysis. Continued use of these features applies these data collection and review practices as written.
How other platforms handle this
"By clicking 'Next', you are indicating that you have read and agree to the TERMS OF USE AND PRIVACY POLICY"
We automatically collect certain information from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Service, we collect information about the individual web pages or products th...
Location data. Data about your device's location, which can be either precise or imprecise. For example, we collect location data using Global Navigation Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and Wi-Fi hotspots. Location can also be inferred from a device's IP address...
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"Microsoft collects data from your interactions with AI features and Copilot, including your prompts, the results Microsoft provides, and how you interact with AI features. This data is used to provide the AI features, to improve Microsoft products and services, and for other purposes described in this privacy statement. When you use Copilot or other AI-powered features, your interactions, including the text you enter, may be reviewed by Microsoft employees and contractors to improve the service.— Excerpt from Microsoft's Microsoft Privacy Statement (Legacy)
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This provision establishes the data collection scope and permitted uses for AI-powered features. It defines what interaction data Microsoft captures and authorizes the use of that data for service improvement and internal review purposes by both Microsoft staff and contractors.
Users who engage with Copilot and AI features authorize Microsoft to collect their prompts, responses, and interaction data, which may be accessed by Microsoft personnel and contractors for service improvement and analysis. Continued use of these features applies these data collection and review practices as written.
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