Lime · Lime Terms of Service · View original document ↗

Account Suspension and Termination

Medium severity Medium confidence Explicitdocumentlanguage Common · 106 of 325 platforms
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Document Record

What it is

Lime can suspend or terminate your account, or discontinue its service, at any time and for any reason, without warning and without being liable to you for the consequences.

This analysis describes what Lime's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

If Lime suspends your account, you could immediately lose access to any prepaid credits, active subscriptions, or ride passes without a guaranteed refund or appeal process.

Interpretive note: The enforceability of the no-notice, no-liability termination provision varies by jurisdiction; EU consumer law and some US state consumer protection statutes may impose minimum notice and refund requirements that override this clause.

Consumer impact (what this means for users)

Lime can remove your access to the service at any time without notice, which could mean losing prepaid funds or subscription value without a clear path to a refund or appeal under the agreement's terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If your account is suspended and you have prepaid credits or an active subscription, contact Lime support at support@li.me to request a refund of unused prepaid value. Document your account balance and subscription status before contacting support.

How other platforms handle this

Segment Medium

Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.

Hugging Face Medium

After receiving and reviewing a report, our Team will take action on the Content where appropriate. These actions may include, but are not limited to: Asking the relevant User for collaboration or modifications to the Content; Unranking the Content; Adding a Not for All Audiences (NFAA) Tag; Removin...

OpenAI Medium

We may suspend or terminate your access to the Services if you violate these Terms, if we are required to do so by law, or if we determine in our sole discretion that suspension or termination is necessary to prevent harm to you, others, OpenAI, or our Services. We will try to give you advance notic...

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▸ View Original Clause Language DOCUMENT RECORD
"
Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to any third party.

— Excerpt from Lime's Lime Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: Unilateral termination without notice clauses in consumer contracts engage consumer protection frameworks in multiple jurisdictions. The EU Unfair Contract Terms Directive may render such broad termination rights unfair in consumer contracts. Consumer protection agencies in the UK, Australia, and Canada have also addressed unrestricted termination clauses in standard form consumer agreements. (2) GOVERNANCE EXPOSURE: Medium. The clause as stated does not include any notice period or refund mechanism for prepaid value, which creates financial risk for users who have purchased subscription plans or ride passes. The 'for any reason' scope is broad and may be challengeable as unconscionable in certain US states and as unfair under EU consumer law. (3) JURISDICTION FLAGS: EU member states may require proportionate reasons and advance notice before consumer account termination. California's Consumer Legal Remedies Act and similar statutes may limit the ability to forfeit prepaid value without refund upon termination. (4) CONTRACT AND VENDOR IMPLICATIONS: Partners relying on Lime's service continuity should assess the risk created by Lime's right to discontinue services without notice, and whether business continuity provisions are warranted in partnership agreements. (5) COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether Lime's account suspension and termination process includes adequate safeguards for prepaid user credits and subscription balances, particularly in jurisdictions with consumer protection laws requiring refunds upon service termination.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority to investigate unfair or deceptive practices, including unilateral account termination that results in forfeiture of prepaid consumer funds without adequate notice or recourse.
    File a complaint →

Applicable regulations

CFAA
United States Federal
DMA
European Union

Provision details

Document information
Document
Lime Terms of Service
Entity
Lime
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 11, 2026
Record ID
CA-P-006945
Document ID
CA-D-00741
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
34d44ce683c09157ec4c548ef2802b1b173548ee18cfc1bdb54d2976f41b5b81
Analysis generated
May 8, 2026 15:16 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Lime
Document: Lime Terms of Service
Record ID: CA-P-006945
Captured: 2026-05-08 15:16:53 UTC
SHA-256: 34d44ce683c09157…
URL: https://conductatlas.com/platform/lime/lime-terms-of-service/account-suspension-and-termination/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Lime's Account Suspension and Termination clause do?

If Lime suspends your account, you could immediately lose access to any prepaid credits, active subscriptions, or ride passes without a guaranteed refund or appeal process.

How does this clause affect you?

Lime can remove your access to the service at any time without notice, which could mean losing prepaid funds or subscription value without a clear path to a refund or appeal under the agreement's terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 106 platforms. See the full comparison.

Is ConductAtlas affiliated with Lime?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Lime.