Lime Terms of Service

This document is Lime's User Agreement governing access to and use of Lime's micromobility services, including electric scooters, e-bikes, and related mobile application features, on a contractual basis between users and Neutron Holdings, Inc. (d/b/a Lime). The agreement states that users must be at least 18 years old, accept mandatory binding arbitration on an individual basis, waive class action rights, and agree that Lime may collect location data, device information, and usage data as a condition of service. The arbitration clause and class action waiver are notably broad, requiring individual dispute resolution through the American Arbitration Association and permitting Lime to modify terms unilaterally with notice via email or in-app notification, which is consistent with common platform practices but may face enforceability challenges in certain jurisdictions, particularly the EU where mandatory arbitration clauses in consumer contracts are often unenforceable. The agreement engages GDPR and applicable EU consumer protection law for European users, the California Consumer Privacy Act (CCPA) for California residents, and general FTC consumer protection standards; Lime's global operational footprint across dozens of jurisdictions means that the enforceability and scope of key provisions, including the arbitration clause, limitation of liability, and data retention terms, may vary materially by location. Compliance teams should note that the agreement's release of liability for personal injury and property damage, combined with a damages cap, creates meaningful exposure analysis obligations, particularly in jurisdictions with mandatory consumer protection floors.