Lime limits its financial liability to you to either the amount you paid in the past month or $100, whichever is higher, and disclaims liability for lost profits, data loss, and a wide range of other damages.
This analysis describes what Lime's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If you suffer a loss connected to Lime's service, such as a billing error or a service failure, you may only be able to recover a very limited amount through arbitration, regardless of the actual harm you suffered.
Interpretive note: Enforceability of the $100 damage cap varies by jurisdiction; mandatory consumer protection floors in EU member states and some US states may override the cap for certain categories of harm, particularly personal injury.
This clause caps Lime's financial responsibility to you at a maximum of $100 or one month of fees paid, which may be far less than your actual losses in the event of a serious service or billing issue.
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You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.
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"IN NO EVENT WILL LIME, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF THE GREATER OF (A) FEES PAID TO LIME IN THE ONE MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO YOUR CLAIM OR (B) $100.00.— Excerpt from Lime's Lime Terms of Service
(1) REGULATORY LANDSCAPE: Limitation of liability clauses are standard in US technology services agreements and are generally enforceable subject to unconscionability analysis. In EU member states, blanket exclusions of liability for damages caused by gross negligence or intentional misconduct are generally void under consumer protection law. The EU Product Liability Directive and applicable national tort law may override contractual liability caps for personal injury claims. Australia's Consumer Law similarly renders certain liability exclusions void for goods and services. (2) GOVERNANCE EXPOSURE: Medium. The $100 cap may be adequate for routine digital service disputes but is likely to be challenged in jurisdictions where mandatory consumer protection floors apply, particularly for physical injury arising from use of Lime's vehicles. The exclusion of consequential and indirect damages is standard boilerplate but may not hold in jurisdictions that do not permit such exclusions in consumer contracts. (3) JURISDICTION FLAGS: EU/EEA users may have non-waivable rights to compensation for damages caused by Lime's negligence that exceed this cap. California, New York, and other states have unconscionability doctrines that courts have applied to invalidate grossly inadequate damage caps in consumer contracts. (4) CONTRACT AND VENDOR IMPLICATIONS: The clause shifts significant liability to users and third parties, which may affect how partners and municipalities structure their agreements with Lime. Insurance coverage for Lime's operations should be assessed against the potential for liability exposure exceeding the contractual cap in jurisdictions where the cap is unenforceable. (5) COMPLIANCE CONSIDERATIONS: Legal teams should review whether the liability cap is clearly disclosed at the point of account creation and whether the overall contract structure satisfies applicable unconscionability standards in key operating jurisdictions.
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If you suffer a loss connected to Lime's service, such as a billing error or a service failure, you may only be able to recover a very limited amount through arbitration, regardless of the actual harm you suffered.
This clause caps Lime's financial responsibility to you at a maximum of $100 or one month of fees paid, which may be far less than your actual losses in the event of a serious service or billing issue.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Lime.