Wise Terms of Use

This document is the Wise US Customer Agreement governing personal and business accounts for customers of Wise US, LLC (a licensed money transmitter), establishing the contractual basis for sending, receiving, converting, and storing funds across multiple currencies. The agreement states that users authorize Wise to execute payment transactions, hold funds in multi-currency accounts, and charge fees as disclosed on the pricing page, and the terms authorize Wise to suspend or terminate accounts, reverse transactions, or withhold funds upon identification of suspicious activity, policy violations, or regulatory obligations. The agreement contains a mandatory arbitration clause requiring individual arbitration of disputes administered by the American Arbitration Association, with a class action waiver, which is a standard but operationally significant restriction on consumer dispute resolution in financial services; the agreement also reserves Wise's right to amend terms with notice, and continued use constitutes acceptance. The document engages the Bank Secrecy Act, USA PATRIOT Act, FinCEN money services business regulations, state money transmission licensing requirements, the Electronic Fund Transfer Act, and Regulation E, all of which govern Wise's obligations regarding AML compliance, error resolution, consumer disclosures, and fund safeguarding. Compliance teams should note that Wise is not a bank and customer funds are held in safeguarded accounts rather than FDIC-insured deposits, a distinction with material implications for consumer protection and regulatory classification.