If you are based in the EU or UK and bought your Ledger device online, you have a legal right to return it within 14 days of receiving it for any reason and get a full refund — no explanation needed.
EU and UK Ledger customers can return their device within 14 days of delivery for a full refund without needing to give a reason, but must initiate the return process within that window by contacting Ledger support.
Cross-platform context
See how other platforms handle 14-Day Withdrawal Right (EU/UK Consumers) and similar clauses.
Compare across platforms →This statutory right gives EU and UK consumers meaningful protection when purchasing hardware wallets online, but consumers must act within the 14-day window and understand that the right may be lost if the device has been used in a way that diminishes its value.
(1) REGULATORY FRAMEWORK: This provision is mandated by EU Consumer Rights Directive 2011/83/EU Articles 9-16, which requires a minimum 14-day cooling-off period for distance and off-premises contracts with consumers. For UK customers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) implement equivalent rights. Failure to properly inform consumers of this right extends the withdrawal period to 12 months (Art. 10, Directive 2011/83/EU). Enforcement authority: EU national consumer protection authorities, UK Trading Standards and CMA. (2)
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