The terms designate Massachusetts law as the governing law and Massachusetts courts as the forum for disputes arising under the agreement.
This analysis describes what Klaviyo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that disputes are governed by Massachusetts law and adjudicated in Massachusetts courts, which may require users located outside Massachusetts, including international users, to litigate in that jurisdiction.
Interpretive note: Exact verbatim governing law clause text was not available in the truncated document; interaction with mandatory EU/UK law provisions depends on enforcement context and jurisdiction.
Under this clause, any dispute between a Klaviyo user and Klaviyo will be governed by Massachusetts law, which may create practical and legal complexity for users based outside the US or in jurisdictions with mandatory local dispute resolution requirements.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
1) REGULATORY LANDSCAPE: Choice of law and forum selection clauses in B2B SaaS agreements are standard commercial practice and are generally enforceable under US contract law.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision establishes that disputes are governed by Massachusetts law and adjudicated in Massachusetts courts, which may require users located outside Massachusetts, including international users, to litigate in that jurisdiction.
Under this clause, any dispute between a Klaviyo user and Klaviyo will be governed by Massachusetts law, which may create practical and legal complexity for users based outside the US or in jurisdictions with mandatory local dispute resolution requirements.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
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