HubSpot may suspend all or any access to the Subscription Service, with electronic or telephonic notice, if the customer's use is associated with security vulnerabilities, disruptive activity, anomalous usage, or is causing harm to HubSpot or others.
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes suspension based on operational triggers including anomalous usage patterns and causing harm to HubSpot or others, which are broader in scope than non-payment or defined policy violations; the notice requirement is electronic or telephonic rather than written advance notice.
Interpretive note: The scope of 'causing harm to us or others' in clause (v) is not defined and may be interpreted broadly, creating uncertainty about which customer activities could trigger suspension under this provision.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →Under this clause, HubSpot may suspend access to the Subscription Service upon electronic or telephonic notice for a range of operational and security reasons including anomalous usage patterns or causing harm to HubSpot or others. The agreement states HubSpot will make commercially reasonable efforts to limit suspension to the affected portion of the service.
Cross-platform context
See how other platforms handle Suspension for Reputational or Operational Harm and similar clauses.
Compare across platforms →"HubSpot may, with electronic or telephonic notice to you, suspend all or any access to the Subscription Service if your website, or use of, the Subscription Service: (i) is being subjected to denial of service attacks or other disruptive activity, (ii) is being used to engage in denial of service attacks or other disruptive activity, (iii) is creating a security vulnerability for the Subscription Service or others, (iv) is exhibiting anomalous usage patterns, consuming excessive bandwidth or storage, or shows other signs of potentially fraudulent or compromised access, or; (v) is causing harm to us or others.Excerpt from HubSpot's Terms of Service
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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision authorizes suspension based on operational triggers including anomalous usage patterns and causing harm to HubSpot or others, which are broader in scope than non-payment or defined policy violations; the notice requirement is electronic or telephonic rather than written advance notice.
Under this clause, HubSpot may suspend access to the Subscription Service upon electronic or telephonic notice for a range of operational and security reasons including anomalous usage patterns or causing harm to HubSpot or others. The agreement states HubSpot will make commercially reasonable efforts to limit suspension to the affected portion of the service.
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