The agreement states that subscription fees paid are non-refundable and the payment obligation cannot be cancelled during the Current Term, with narrow exceptions for customer-initiated termination for cause or material service degradation.
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customers are financially committed for the full Current Term regardless of changes in usage or business need, with refunds available only in limited circumstances defined in the agreement such as material service degradation where HubSpot cannot provide substantially similar functionality.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →Under these terms, subscription fees paid in advance are not refundable mid-term, and customers cannot cancel their payment obligation before the Current Term ends except in circumstances specifically defined in the agreement. The agreement does permit a pro-rated refund of unused fees if the customer terminates for cause due to material service degradation that HubSpot cannot remedy.
Cross-platform context
See how other platforms handle Non-Refundable and Non-Cancelable Fees and similar clauses.
Compare across platforms →"All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term. Except as specifically provided for in this Agreement, you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees through the end of your Current Term.Excerpt from HubSpot's Terms of Service
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes that customers are financially committed for the full Current Term regardless of changes in usage or business need, with refunds available only in limited circumstances defined in the agreement such as material service degradation where HubSpot cannot provide substantially similar functionality.
Under these terms, subscription fees paid in advance are not refundable mid-term, and customers cannot cancel their payment obligation before the Current Term ends except in circumstances specifically defined in the agreement. The agreement does permit a pro-rated refund of unused fees if the customer terminates for cause due to material service degradation that HubSpot cannot remedy.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.