The agreement states that subscription fees committed under an Order Form are non-refundable and non-cancellable for the duration of the subscription term, and that the Customer bears responsibility for applicable taxes.
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires business customers to fulfill the full financial obligation of a contracted subscription term regardless of whether they continue using the services, creating a committed payment exposure that procurement teams should account for during contract review.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →This new provision establishes that subscription fees are non-refundable and non-cancellable during the subscription term, creating stronger payment obligations and reducing customer exit flexibility.
View full change record →Under this clause, business customers who sign an Order Form are obligated to pay subscription fees through the end of the contracted term. The agreement states that fees already paid are non-refundable and that the subscription commitment cannot be cancelled mid-term.
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"Except as expressly set forth in this Agreement, all fees and other amounts paid or due hereunder are non-refundable. Subscription fees are non-cancellable for the subscription term stated in an Order Form. Customer is responsible for all taxes associated with its purchases.Excerpt from HubSpot's Terms of Service
1) REGULATORY LANDSCAPE: This provision primarily engages contract law and consumer protection regulations applicable in the governing jurisdiction.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision requires business customers to fulfill the full financial obligation of a contracted subscription term regardless of whether they continue using the services, creating a committed payment exposure that procurement teams should account for during contract review.
Under this clause, business customers who sign an Order Form are obligated to pay subscription fees through the end of the contracted term. The agreement states that fees already paid are non-refundable and that the subscription commitment cannot be cancelled mid-term.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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