Provision record
HubSpot · HubSpot Terms of Service · View original document ↗

Performance Warranty for Subscription Service

Medium severity Explicit document language Common · 298 of 352 platforms
Stay ahead of the changes
Track HubSpot and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 2, 2026

The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.

View change record →

How other platforms handle this

Stripe Medium

We require these service providers to contractually commit to security and confidentiality obligations for the Personal Data they process on our behalf.

Twitch Medium

The Terms of Service, which incorporate the Guidelines, is the entire agreement between you and Twitch relating to the subject matter herein and will not be modified except by a writing signed by authorized representatives of both parties...

Disney+ Medium

You agree that your access to the Services using these devices also shall be subject to the usage terms set forth in the applicable third-party beneficiary's terms of service.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We warrant that: (i) the Subscription Service and Consulting Services will be provided in a manner consistent with generally accepted industry standards, and (ii) we will not knowingly introduce any viruses...

Excerpt from HubSpot's Terms of Service

Provision details

Document information
Document
HubSpot Terms of Service
Entity
HubSpot
Date stated by the document
Sept. 16, 2026
As printed in HubSpot’s text (version CA-V-006997), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 18, 2026
Text quoted from version
CA-V-006997, captured Sept. 17, 2026
Record ID
CA-P-030304
Document ID
CA-D-000207
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006997)
cd62ff12516f4069eae3ea3f6aa1469191a9f8ff4cee365f2ebe88b457e68249
Analysis generated
July 9, 2026 05:04 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006997 (checked Oct. 5, 2026)
Citation Record
Entity: HubSpot
Document: HubSpot Terms of Service
Record ID: CA-P-030304
Version: CA-V-006997
Captured: 2026-09-17 00:32:04 UTC
SHA-256: cd62ff12516f4069…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/provision/CA-P-030304/performance-warranty-for-subscription-service/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does HubSpot's Performance Warranty for Subscription Service clause do?

The clause states: “We warrant that: (i) the Subscription Service and Consulting Services will be provided in a manner consistent with generally accepted industry standards, and (ii) we will not knowingly introduce any viruses...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with HubSpot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.