Provision record
HubSpot · HubSpot Terms of Service · View original document ↗

No Cancellation Before End of Current Term

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

Can customers cancel their subscription prior to the end of the Current Term?
“Except as specifically provided for in this Agreement, you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees...”
Version CA-V-006997, captured Sept. 17, 2026 · live source ↗
Our reading, not the document’s words
HubSpot prohibits customers from canceling their subscription prior to the end of the Current Term, except as specifically provided for in the Agreement.
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This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause prevents early exit from a subscription commitment, locking customers into their Current Term and its associated fees absent a specific Agreement exception.

Recent Activity

This document changed recently

Medium Jul 2, 2026

The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.

View change record →

Consumer impact (what this means for users)

You are not permitted to cancel your subscription before your Current Term ends, unless a specific provision of the Agreement allows for early cancellation.

How other platforms handle this

Perplexity AI Medium

To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date through the settings page of your Account profile or by emailing support@perplexity.ai.

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

Snapchat Medium

Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Except as specifically provided for in this Agreement, you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees...

Excerpt from HubSpot's Terms of Service

Provision details

Document information
Document
HubSpot Terms of Service
Entity
HubSpot
Date stated by the document
Sept. 16, 2026
As printed in HubSpot’s text (version CA-V-006997), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 18, 2026
Text quoted from version
CA-V-006997, captured Sept. 17, 2026
Record ID
CA-P-030218
Document ID
CA-D-000207
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006997)
cd62ff12516f4069eae3ea3f6aa1469191a9f8ff4cee365f2ebe88b457e68249
Analysis generated
July 9, 2026 05:04 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006997 (checked Oct. 5, 2026)
Citation Record
Entity: HubSpot
Document: HubSpot Terms of Service
Record ID: CA-P-030218
Version: CA-V-006997
Captured: 2026-09-17 00:32:04 UTC
SHA-256: cd62ff12516f4069…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/provision/CA-P-030218/no-cancellation-before-end-of-current-term/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does HubSpot's No Cancellation Before End of Current Term clause do?

This clause prevents early exit from a subscription commitment, locking customers into their Current Term and its associated fees absent a specific Agreement exception.

How does this clause affect you?

You are not permitted to cancel your subscription before your Current Term ends, unless a specific provision of the Agreement allows for early cancellation.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with HubSpot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.