This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause allows HubSpot to alter the service a customer contracted for — including removing capabilities or imposing new limits — while the customer remains bound to the existing term and its payment obligations.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →HubSpot may add or remove features, functions, Limits, or Add-Ons from the service you are paying for at any point during your Subscription Term.
How other platforms handle this
We reserve the right to modify or terminate free trials at any time, without notice and in our sole discretion.
subject to applicable law, we reserve the right to change the availability of features in our subscription plans in any manner and at any time as we may determine at our sole discretion.
Microsoft reserves the right to restrict the export of data that may compromise the security of the services or Microsoft's intellectual property.
"We may modify the Subscription Service during the Subscription Term, including by adding or removing features, functions, Limits, or Add-Ons that apply to your subscription.Excerpt from HubSpot's Terms of Service
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This clause allows HubSpot to alter the service a customer contracted for — including removing capabilities or imposing new limits — while the customer remains bound to the existing term and its payment obligations.
HubSpot may add or remove features, functions, Limits, or Add-Ons from the service you are paying for at any point during your Subscription Term.
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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