HubSpot · HubSpot Privacy Policy · View original document ↗

Marketing Communications and Opt-Out

Low severity High confidence Explicitdocumentlanguage Uncommon · 17 of 343 platforms
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Document Record

What it is

The policy states that HubSpot may send marketing communications about third-party products and services using personal information, and provides opt-out by unsubscribe link or email to privacy@hubspot.com.

This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes use of personal information for third-party promotional communications, which engages CAN-SPAM Act requirements in the US and GDPR consent or legitimate interests analysis for EU users, as well as CASL for Canadian users.

Consumer impact (what this means for users)

Under this provision, HubSpot may send promotional emails about third-party products and services to users; users may opt out at any time by using the unsubscribe mechanism in those communications or by contacting privacy@hubspot.com.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Email privacy@hubspot.com requesting removal from promotional mailing lists, or use the unsubscribe link present in any marketing communication received from HubSpot.

How other platforms handle this

Skillshare Medium

If you are a California resident, you have the right to: Know what personal information is being collected about you; Know whether your personal information is sold or disclosed and to whom; Say no to the sale of personal information; Access your personal information; Request deletion of your person...

Ancestry Medium

Depending on where you live, you may have certain rights with respect to your personal information, such as the right to request access, correction, or deletion of your personal information, or to opt out of the sale or sharing of your personal information. If you are a California resident, you have...

Ledger Medium

At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
We may use your personal information to send you promotional information about third parties' products and services. You can opt-out of receiving this type of communication by following the unsubscribe instructions in any such communications or by contacting us at privacy@hubspot.com.

— Excerpt from HubSpot's HubSpot Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

1. REGULATORY LANDSCAPE: This provision engages the CAN-SPAM Act for US-based recipients, GDPR consent requirements for EU recipients of marketing communications, and Canada's CASL for Canadian recipients. The FTC enforces CAN-SPAM compliance. Where third-party promotional use constitutes processing for direct marketing purposes, GDPR Article 21 provides an unconditional right to object. 2. GOVERNANCE EXPOSURE: Low to Medium. Third-party promotional communications are a disclosed practice with an available opt-out mechanism. EU compliance depends on whether marketing to EU users is based on consent or legitimate interests, and whether the opt-out mechanism is sufficiently prominent. 3. JURISDICTION FLAGS: EU and EEA users may have stronger opt-out rights under GDPR Article 21 (object to direct marketing) than the policy's opt-out language alone suggests. Canadian users may have additional rights under CASL. California users may have CCPA disclosure rights related to sharing data with third parties for promotional purposes. 4. CONTRACT AND VENDOR IMPLICATIONS: Organizations that have shared contact lists or CRM data with HubSpot should confirm whether that data could be used for HubSpot's own marketing purposes, which would require evaluation under their own data processing agreements. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should verify that marketing opt-out requests submitted to privacy@hubspot.com are processed within CAN-SPAM's 10-business-day requirement, and that EU users' objections to direct marketing are treated as absolute and not subject to a balancing test.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces CAN-SPAM Act compliance, which governs commercial email opt-out mechanisms and unsubscribe processing timelines.
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
HubSpot Privacy Policy
Entity
HubSpot
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-012545
Document ID
CA-D-00208
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
658f3c0d5276314c83861e8a6d63cf646d152743f91342918596207ab1bce8a0
Analysis generated
May 20, 2026 22:36 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: HubSpot
Document: HubSpot Privacy Policy
Record ID: CA-P-012545
Captured: 2026-05-20 22:36:33 UTC
SHA-256: 658f3c0d5276314c…
URL: https://conductatlas.com/platform/hubspot/hubspot-privacy-policy/marketing-communications-and-opt-out/
Accessed: June 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

Other risks in this policy

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Frequently Asked Questions

What does HubSpot's Marketing Communications and Opt-Out clause do?

This provision authorizes use of personal information for third-party promotional communications, which engages CAN-SPAM Act requirements in the US and GDPR consent or legitimate interests analysis for EU users, as well as CASL for Canadian users.

How does this clause affect you?

Under this provision, HubSpot may send promotional emails about third-party products and services to users; users may opt out at any time by using the unsubscribe mechanism in those communications or by contacting privacy@hubspot.com.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 17 platforms. See the full comparison.

Is ConductAtlas affiliated with HubSpot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.