“Each customer controls and is responsible for the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent...”
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
HubSpot shifts regulatory compliance obligations for data processed through the Subscription Service entirely onto the customer, not onto HubSpot itself.
Interpretive note: The excerpt also establishes that each customer controls the information they process, which is an independent proposition omitted from the canonical claim and recorded in omitted_material.
The updated policy removes email engagement tracking (email opens, clicks, bounces) from HubSpot's data collection practices, meaning this category of behavioral data will no longer be collected through emails sent via HubSpot's platform. The policy now explicitly authorizes individuals to request removal of their personal data from HubSpot's commercial dataset by completing and submitting a form. You can submit a data removal request through the form referenced in the policy to have your information removed from HubSpot's commercial dataset.
View change record →If you are a HubSpot customer, you—not HubSpot—bear legal responsibility for ensuring that your use of the Subscription Service meets applicable notice, disclosure, and consent requirements.
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You may be required to provide certain categories of Data to us under the following circumstances: (i) as required under any applicable laws or regulations; (ii) as required under any contract entered into between us...
you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Teladoc Health or its representatives that such healthcare services will be made available to you
This warranty will not apply if the error or non-conformance was caused by misuse of the Platform Services, modifications to the Platform Services by Customer or any third party, or third-party hardware, software, or services...
"Each customer controls and is responsible for the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent...Excerpt from HubSpot's Privacy Policy
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HubSpot shifts regulatory compliance obligations for data processed through the Subscription Service entirely onto the customer, not onto HubSpot itself.
If you are a HubSpot customer, you—not HubSpot—bear legal responsibility for ensuring that your use of the Subscription Service meets applicable notice, disclosure, and consent requirements.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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