Provision record
HubSpot · HubSpot Privacy Policy · View original document ↗

Customers cannot opt out of transactional emails

Medium severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 2, 2026

The updated policy now explicitly discloses that HubSpot collects Email Engagement Data (such as open, delivery, bounce, and click statuses) from emails sent through its Subscription Services using embedded tracking technologies. This represents formalization of a data collection practice into explicit policy language. However, the policy simultaneously removed a previously stated sentence directing users to a form for removing their personal data from HubSpot's commercial dataset. The updated terms do not indicate an alternative removal mechanism.

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How other platforms handle this

Pinterest Medium

In all other cases, these Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

Stripe Medium

Stripe is not obligated to provide support to Customers.

DoorDash Medium

To the extent permitted by law, where the goods or services (as applicable) are supplied in trade within the meaning of the Fair Trading Act 1986, the parties agree to contract out of sections 9, 12A, 13, and 14(1) of that Act.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customers cannot opt out of receiving transactional emails related to their HubSpot Account or the Subscription Service.

Excerpt from HubSpot's Privacy Policy

Provision details

Document information
Document
HubSpot Privacy Policy
Entity
HubSpot
Date stated by the document
Sept. 16, 2026
As printed in HubSpot’s text (version CA-V-006998), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 18, 2026
Text quoted from version
CA-V-006998, captured Sept. 17, 2026
Record ID
CA-P-033351
Document ID
CA-D-000208
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006998)
b7583a8a86a6d2caf13bf3478c646491a5196de156c75b0973cfefc2fb5b6d53
Analysis generated
July 9, 2026 08:57 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006998 (checked Oct. 5, 2026)
Citation Record
Entity: HubSpot
Document: HubSpot Privacy Policy
Record ID: CA-P-033351
Version: CA-V-006998
Captured: 2026-09-17 00:32:05 UTC
SHA-256: b7583a8a86a6d2ca…
URL: https://conductatlas.com/platform/hubspot/hubspot-privacy-policy/provision/CA-P-033351/customers-cannot-opt-out-of-transactional-emails/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does HubSpot's Customers cannot opt out of transactional emails clause do?

The clause states: “Customers cannot opt out of receiving transactional emails related to their HubSpot Account or the Subscription Service.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with HubSpot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.