The agreement requires all disputes between users and Grubhub to be resolved through binding individual arbitration rather than court litigation, with limited exceptions for small claims court and intellectual property injunctions.
This analysis describes what Grubhub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires that consumer claims against Grubhub proceed through individual arbitration proceedings rather than court, which affects the procedural mechanisms available to users for resolving disputes arising from platform use.
Interpretive note: Enforceability of this clause may vary by jurisdiction, and some courts have declined to enforce consumer arbitration agreements where notice or opt-out mechanisms were found insufficient.
Under this clause, users who do not opt out within 30 days of account creation are required to resolve all disputes with Grubhub through individual binding arbitration, and the agreement specifies that arbitration will be conducted by JAMS under its applicable rules.
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration and similar clauses.
Compare across platforms →"You and Grubhub agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Service (collectively, 'Disputes') will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.Excerpt from Grubhub's Terms of Use
(1) REGULATORY LANDSCAPE: Mandatory arbitration clauses in consumer contracts engage the Federal Arbitration Act, which generally favors enforcement of arbitration agreements, and FTC Act standards for unfair or deceptive practices where arbitration terms are not …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision requires that consumer claims against Grubhub proceed through individual arbitration proceedings rather than court, which affects the procedural mechanisms available to users for resolving disputes arising from platform use.
Under this clause, users who do not opt out within 30 days of account creation are required to resolve all disputes with Grubhub through individual binding arbitration, and the agreement specifies that arbitration will be conducted by JAMS under its applicable rules.
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