Fiverr · Fiverr Terms of Service · View original document ↗

Order Cancellation and Refund Policy

Medium severity Unique · 0 of 325 platforms
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This analysis describes what Fiverr's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision defines the operational framework governing transaction reversals and fund recovery, establishing the boundary conditions under which the platform processes cancellations and determines refund eligibility. It establishes procedural requirements that both parties must follow to obtain or process refunds.

Consumer impact (what this means for users)

Users operating under this provision must follow specified procedures and timeframes to request cancellations or refunds, and refund eligibility is restricted to circumstances the provision designates as qualifying. The clause establishes what constitutes a valid refund request and the timeline within which such requests must be submitted.

How other platforms handle this

Microsoft Medium

Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.

Skillshare High

Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.

Netflix Medium

You can cancel your Netflix membership at any time, and you will continue to have access to the Netflix service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership perio...

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Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Fiverr Terms of Service
Entity
Fiverr
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
May 9, 2026
Record ID
CA-P-000858
Document ID
CA-D-00139
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
21d295d82d20dfdd448dd914de7540f8f52d25fb6ede9afb12eeaf96073987c4
Analysis generated
March 20, 2026 06:51 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Fiverr
Document: Fiverr Terms of Service
Record ID: CA-P-000858
Captured: 2026-03-20 06:51:42 UTC
SHA-256: 21d295d82d20dfdd…
URL: https://conductatlas.com/platform/fiverr/fiverr-terms-of-service/order-cancellation-and-refund-policy/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Fiverr's Order Cancellation and Refund Policy clause do?

This provision defines the operational framework governing transaction reversals and fund recovery, establishing the boundary conditions under which the platform processes cancellations and determines refund eligibility. It establishes procedural requirements that both parties must follow to obtain or process refunds.

How does this clause affect you?

Users operating under this provision must follow specified procedures and timeframes to request cancellations or refunds, and refund eligibility is restricted to circumstances the provision designates as qualifying. The clause establishes what constitutes a valid refund request and the timeline within which such requests must be submitted.

Is ConductAtlas affiliated with Fiverr?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Fiverr.